Troubleshooting Guide (cont’d)
Problem |
| possible Cause | Service Instructions | |
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3. Flush ball will not close | c. | Defective spring cartridge. | c. | Check spring tension by |
completely. (continued) |
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| pushing flush lever down, |
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| then release it suddenly. |
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| If lever does not snap back |
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| to original position, replace |
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| spring cartridge. |
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4. Flush ball will not open. | a. | Broken shaft. | a. | Replace shaft. |
| b. | Shaft not fully engaged in the | b. | Rotate flush ball slightly until |
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| spring cartridge. |
| shaft lines up with square in |
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| spring cartridge and is fully |
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| engaged. |
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5. Water does not shut off in | a. | Worn or defective water valve. | a. | Replace water valve. |
toilet (toilet overflows). | b. | Worn or defective spring | b. | Replace spring cartridge. |
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| cartridge. |
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6. Hand spray unit leaks. | a. | Hand sprayer is defective. | a. | Replace hand sprayer. |
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7. Water does not enter toilet | a. | Insufficient water flow rate at | a. | Check water flow rate at toilet. |
bowl properly. |
| toilet. |
| Rate should be 2 gpm |
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| (7.6 lpm) at toilet. |
| b. Water valve clogged. | b. Remove and clean screen | ||
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| located on water valve. |
| c. | Plugged rim wash holes in | c. | Clean holes. If still a problem, |
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| toilet. |
| replace toilet bowl. |
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8. Water is leaking from | a. | Water valve body cracked due | a. | Replace water valve. |
water valve. |
| to freeze damage. |
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| b. | Water line connection is loose | b. | Insure that threads are not |
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| or not seated properly. |
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| c. | Defective water valve. | c. | Replace water valve. |
| d. | Stripped threads. | d. | Replace water valve. |
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9. Water is leaking from | a. | Toilet is not secured to floor. | a. | Tighten toilet mounting bolts. |
bottom of toilet base. | b. | Worn or defective toilet | b. | Replace floor seal between |
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| mounting floor seal. |
| floor flange and toilet base. |
| c. | Cracked base. | c. | Replace base assembly. |
| d. | Worn or defective floor flange. | d. | Replace floor flange. |
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10. Water is leaking from rear | a. | Worn or defective vacuum | a. | Remove white cap from |
of toilet bowl. |
| breaker. |
| vacuum breaker. Flush toilet. |
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| If water leaks during flush, |
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| vacuum breaker needs to be |
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| replaced. |
| b. Loose vacuum breaker. | b. Secure vacuum breaker | ||
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| connection. If loose, push |
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| breaker into bowl. |
| c. | Cracked or defective toilet | c. | Replace toilet bowl. |
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| bowl. |
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11.Water is leaking from the base/toilet connection.
a.Band clamp may be loose.
b.Ball/bowl seals may be worn or defective.
a.Remove plastic base cover (on applicable models) and tighten band clamp fastener.
b.Replace ball/bowl seals.
