Ice cubes are hollow or small | Whirlpool KSRU25CRSS00, GC5THEXNB00

The ice cubes are hollow or small

This is an indication of low water pressure.

Check the following:

■Is the water shutoff valve fully open?

■Are there kinks in the water lines that could restrict water flow?

■If you are using a water filter, remove the filter and operate the dispenser. If water flow increases, the filter is clogged or incorrectly installed.

■Is a reverse osmosis water filtration system connected to your cold water supply? See “Water Supply Requirements” in either the Installation Instructions or the Use & Care Guide.

■If you still have questions regarding your water pressure, call a licensed, qualified plumber.

Off-taste, odor or gray color in the ice

Check the following:

■Are the plumbing connections new, causing discolored or off- flavored ice?

■Have the ice cubes been stored too long?

■Does the freezer and ice bin need to be cleaned?

■Has food in the freezer or refrigerator been wrapped properly?

■Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals.

■Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing.

The ice dispenser will not operate properly

Check the following:

■Is the freezer door closed completely?

■Is the ice bin installed correctly?

■Is there ice in the bin?

■Has the ice frozen in the ice bin?

■Is ice stuck in the delivery chute?

■Has the wrong ice been added to the bin? Use only cubes produced by the current ice maker.

■Has the ice melted around the auger (metal spiral) in the ice bin? Dump the ice cubes and clean the ice bin. See “Ice Maker and Storage Bin.”

■Is the ice dispenser stalling while dispensing “crushed” ice? Change the ice button from “crushed” to “cubed.” If cubed ice dispenses correctly, depress the button for “crushed” ice and begin dispensing again.

■Has the dispenser arm been held in too long? Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using again.

The water dispenser will not operate properly

Check the following:

■Is the freezer door closed completely?

■Is the water shutoff valve not turned on, incorrectly installed or clogged?

■Is the water line connected at the source?

■Is there a kink in the home water source line?

■Has the water system not filled? The water system needs to be filled the first time it is used.

■Is the refrigerator connected to a cold water line with water pressure of at least 30 psi? The water pressure to the home determines the flow from the dispenser.

■Is there a water filter installed on the refrigerator? The filter may be clogged or incorrectly installed.

■Is a reverse osmosis water filtration system connected to your cold water supply? See “Water Supply Requirements” in either the Installation Instructions or the Use & Care Guide.

Water is leaking from the dispenser

Check the following:

■Is the glass not being held under the dispenser long enough?

■Has the water system been flushed since installation or changing filters?

The dispenser water is not cool enough

NOTE: Water from the dispenser is only chilled to 50°F (10°C).

■Has the refrigerator been newly installed or a large amount of water recently dispensed? Allow 24 hours for the refrigerator to cool completely.

■Has water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.

GC5SHEXNS00, GC5SHEXNT00, GC5THEXNT00, GC5THEXNS00, GC5THEXNQ00 specifications

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