Whirlpool ET18HD, ET20HD, ET20DM If You Need Assistance Or Service, Before calling for assistance

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If You Need Assistance Or Service

Perfomnca problems often result from little things you can fix without tools. Please read the chart below before calling for service on your appliance.

1. Before calling for assistance . . .

Listed in this chart are the most common problems consumers run into with their appliances. . .

Please read through this and see if it can-solve your problem.

PROBLEM

Your remgem- tor will not operate

The lights do not work

The ke maker does not work

You hear unfa- miliar sounds or

arattling/ jingling noise

There is water in the defrost pan

The motor seems to run too much

CHECK THE FOLLOWING

Is the power supply cord firmly plugged into a live circuit with proper voltage?

Has a househoM fuse or circuit breaker blown/tripped?

Is the Refrigerator Control set to the OFF position?

Is the power supply cord firmly plugged into a live circuit with proper voltage?

Has a househoM fuse or circuit breaker blown/tripped?

Is a bulb burned out?

Is the freezer cold enough to make ice? It could take overnight for the freezer to reach the proper temperature.

Is the ON/OFF lever in the ON (down) position?

Is the water valve turned on?

Does the water line have a clog or leak?

Is something on top of or behind the refrigerator?

Some new sounds are normal. See “Understanding the sounds you may hear” on page 16.

This is normal on hot, muggy days. Make sure the refrigerator is level so the pan does not overflow.

Are the condenser coils dirty?

Has the door been opened often? Has a large amount of food been added at one time? The motor naturally runs longer if these things happen.

Is the room hot? lf the room is too warm, the motor runs longer to keep the unit cool.

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Contents Cell us with questions or commenb Thank you for buying a WhirlpooP appliance Your safety is important to usSerial Number Important Safety Instructions Help us help youAhelf Parts And FeaturesControl panel InrideCleaning it Before Using Your RefrigeratorPlugging it Leveling it Installing it properlyScrewdriver Temperature controls Using Your RefrigeratorSetting the controls Reversing the door swing Removing011 Changing the control SettingsEx-mmYolsnREcalRa Exterior moisture controlRemoving the tall-bottle retainer Adjusting the door binsAdjusting the bin/shelf glides Grasp glide Slide glide along bin/trackAdjusting the lateral-adjust shelf To remove the shelfUsing the egg bin Adjusting the cantileverRefrigerator shelves Crisper cover Removing the meat drawer and coverRemoving the crispers Lift front of cover frame, then the backRemoving the freezer shelf Adjusting the crisper humidity controlUsing the ice cube trays Raising the ice compartment doorSolving common ice maker problems Using the automatic iceFactory-installed on some models MakerRemoving the base grille Changing the light bulbsTo remove the grille Cpen refrigerator door Understanding the sounds you may hear Reversing the door swingSaving energy Caring For Your Refrigerator Cleaning your refrigeratorHOW to Clean Part What to USEVacation and moving care Short vacationsMoving Power interruptionsLong vacations QuestionsFood Storage Guide Storing fresh foodPackaging Storing frozen foodFreezing Before calling for assistance If You Need Assistance Or ServiceCheck the Following Lf you need assistance If you need serviceIf you are not satisfied with How the problem was solved If you need FSP replace- ment partsFrom Date of Purchase WHIRLPOOL@ Refrigerator WarrantyLength of Warranty Full ONE-YEAR Warranty Whirlpool will PAY for
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