ENGLISH
IKEA GUARANTEE
How long is the IKEA guarantee valid? This guarantee is valid for five (5) years from the original date of purchase of your appliance at IKEA, unless the appliance is named LAGAN in which case two (2) years of guarantee apply. The original sales receipt, is required as proof of purchase to validate the guarantee. If service work is carried out under guarantee, this will not extend the guarantee period for the appliance.
Which appliances are not covered by the IKEA five (5) years guarantee?
The range of appliances named LAGAN and all appliances purchased in IKEA before 1st of August 2007.
Who will execute the service?
IKEA service provider will provide the service through its own service operations or authorized service partner network.
What does this guarantee cover? The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure and that the fault is related to faulty construction or material fault covered by warranty. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA..
What will IKEA do to correct the problem? IKEA appointed service provider will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA service provider
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or its authorized service partner through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product.
What is not covered under this guarantee?
•Normal wear and tear.
•Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electrochemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
•Consumable parts including batteries and lamps.
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•Accidental damage caused by foreign objects or drainage systems or soap drawers.
•Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to have been caused by production faults.
•Cases where no fault could be found during a technician’s visit.
•Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non- original parts have been used.
•Repairs caused by installation which is faulty or not according to specification.
•The use of the appliance in a non- domestic environment i.e. professional use.