Whirlpool MT6900XW manual IfYouNeedServiceOrAssistancem=, Wesuggestyou follow these steps

Wesuggestyou follow these steps:

1.Before calling for assistance ...

Performance problems often result from little things you can find and fix without tools of any kind.

if nothing operates:

lIs the power supply cord plugged into a live circuit with the proper voltage? (See Installation Instructions.)

l Have you checked your home’s main fuses or circuit breaker box?

l Have you checked the electric company for a power failure?

if the mlcrowave oven wlil not run:

lIs the oven being used as a timer?

lIs the door firmly closed and latched?

. Did you touch START?

l Did you follow the directions exactly?

l Did you touch STOP/CLEAR twice to cancel previous programming?

if the microwave cooking times seem too long:

lIs the electric supply to your home or wall outlets bw or lower than normal? Your electric company can tell you if the line vottage is low. Your electrician or service technician can tell you if the outlet voltage is low.

l Is the Cook Power at the recommended setting? l Are you allowing for more time when cooking

more food at one time?

if the Dlsplay shows a time counting down but the oven le not cooking:

lIs the oven door closed completely?

lHave you set the controls as a kiichen timer?

if you do not hear the Programming Tone:

lIs the command correct?

if the fan seems to be running slower than usual:

lHas the oven been stored in a cold area? The fan will run slower until the oven warms up to normal room temperature.

If there has been a power interruption, the Dlsplay will flash 63:38. Reset the clock. (See page 11.)

2. if you need assistance*...

Call Whirlpool Consumer Assistance Center telephone number. Dial free from anywhere in the U.S.:

1-300-253-l 301

and talk with one of our trained consultants. The consultant can instruct you in how to obtain

satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. Donald Skinner

Director of Consumer Relations

Whirlpool Corporation

2000 M-63

Benton Harbor, MI 49022

Please include a daytime phone number in your correspondence.

the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

AlJTHORKEO VVHlRLPOUe SERVICE

smflcEa)LYDAMlEs

XYZ SERVICE CO

123 Mapb .._........._. OOOOOW

4.if you are not satisfied with how the problem was solved*...

l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appli- ance industry.

l Contact MACAP only when the dealer, autho- rized servicer or Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Panel 20 North Wacker Drive

Chicago, IL 60606

lMACAP will in turn inform us of your action.

‘When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request.