Troubleshooting

Most cooking problems often are caused by little things you can find and fix without tools of any kind. Check the lists below before calling for assistance or service. If you still need help, see the “Requesting Assistance or Service” section.

If microwave does not operate, first check the following:

•Is the microwave plugged into a live outlet with the proper voltage? (See installation instructions.)

•Have you blown a household fuse or tripped a circuit breaker?

•Has the electric company experienced a power failure?

Other possible problems and their causes:

	Problem	Cause
	The microwave oven	•The door is not firmly closed and latched.
	will not run.	•You did not touch START/ENTER.
		•You did not touch START/ENTER.
		•You did not follow directions exactly.
		•An operation that was programmed earlier is still running.
		•You have not entered numbers after touching COOK TIME.
	Microwave cooking	•The electric supply to your home or wall outlets is low or
	times seem too long.	lower than normal. Your electric company can tell you if the
		line voltage is low. Your electrician or service technician can
		tell you if the outlet voltage is low.
		•The cook power is not at the recommended setting.
		•Larger amounts of food need longer cooking times.
	The turntable will	•The turntable is not correctly in place. Make sure the turntable
	not turn.	is correct-side up and is sitting securely on center shaft.
		•The support is not operating correctly. Remove turntable,
		check that the turntable support is properly in place, and
		restart oven. If turntable support does not move, call a
		designated service technician for repair. Cooking without the
		turntable can give you poor results.

	The display shows a time	•The oven door is not closed completely.
	counting down but the	•You have set the controls as a kitchen timer. Touch
	oven is not cooking.	•You have set the controls as a kitchen timer. Touch
	oven is not cooking.	OFF/CANCEL to cancel the Minute Timer.
		OFF/CANCEL to cancel the Minute Timer.

	You do not hear the	•The command is not correct.
	Programming Tone.
	The fan seems to be	•The oven has been stored in a cold area. The fan will run
	running slower than	slower until the oven warms up to normal room temperature.
	usual.

	The display is	•There has been a power interruption. Reset the clock.
	showing “:”.

If none of these items is causing your problem, see the “Requesting Assistance or Service” section on page 29.