Whirlpool FREEZERS Requesting Assistance or Service, If you need assistance, If you need service

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Requesting Assistance or Service

Before calling for assistance or service, please check “Troubleshooting” on page 15. It may save you the cost of a service call. If you still need help, follow the instructions below.

1. If you need assistance* . . .

Call our toll-free

telephone

 

number. Dial free from any-

 

where in the U.S.A.:

 

w

1-800-44-ROPER

 

(l-800-447-6737)

Ea

and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. William Clark

Consumer Assistance Representative Whirlpool Corporation

2000 North M-63

Benton Harbor, Ml 49022-2692

Please include a daytime phone number in your correspondence.

2. If you need service* . . .

Contact the dealer from whom you purchased the appliance or the authorized servicer in your area. For help finding an autho- rized servicer in your area, call our toll-free number in Step 1.

3.If you need FSP@

replacement parts . . .

FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Roper@ appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Roper appliance.

To locate FSP replacement parts in your area, refer to Step 2 or call our toll-free telephone number in Step 1.

4.If you are not satisfied with how the problem was solved . . .

l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.

l Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Panel 20 North Wacker Drive

Chicago, IL 60606

l MACAP will in turn inform us of your action.

*When asking for help or service:

Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.

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Contents UseAndCare Thank you for buying a Roper@ appliance Please record your model’s informationOur toll-free Available Hours DayYour safety is important to us Freezer SafetyHelp us help You Parts and Features StyleModel and serial number label Installing Your Freezer Installing the handleCleaning your freezer Locating the proper electrical supplyCompleting the installation Choosing the proper locationSetting the temperature control Using Your FreezerAdjusting the temperature control Using the storage basket on some models Using the refrigerated shelves on some modelsUsing the storage gate on some models Removing the base grille on some models Using the drain systemOn some models Using the key eject lock on some models Changing the light bulb on some modelsCaring for Your Freezer Cleaning manual-defrostModels Cleaning frost-free models Moving care What to do during powerOutages Troubleshooting Check the FollowingRequesting Assistance or Service If you need serviceIf you need FSP@ Replacement parts If you are not satisfied with how the problem was solvedCleaning IndexDomestic Freezer Warranty Roper