Customer Care
For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.zanussi.co.uk
Customer Care Department
Zanussi
SL1 1DZ
08705 727727 (*)
*calls to this number may be recorded for training purposes.
Guarantee Conditions
ZANUSSI GUARANTEE CONDITIONS
We, Zanussi, undertake that if, within 24 months of the date of the purchase, this Zanussi appliance or any part thereof is proved to be defective by any reason only of faulty workmanship or materials, we will, at our option, repair or replace the same FREE OF ANY CHARGE for labour, materials or carriage on condition that:
*The appliance has been correctly installed and used only on the gas and electricity supply stated on the rating plate.
*The appliance has been used for normal domestic purpose only, and in accordance with the manufacturer's instructions.
*The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.
*All service work under this guarantee must be undertaken by a Zanussi Service Centre.
*Any appliance or defective part replaced shall become the Company's property.
*This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours, in which case a premium will be charged.
Exclusions
This guarantee does not cover:
*Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
*Costs incurred for calls to put right an appliance which is improperly installed or calls to appliance outside the United Kingdom.
*Appliances found to be in use within a commercial or similar environment, plus those which are the subject to rental agreements.
*Products of Zanussi manufacture which are not marketed by Zanussi.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:
*The guarantee starts from the date you first purchased your product.
*The guarantee is for the same period and to the same extent for labour and parts as exist in the new country of use for this brand or range of products.
*This guarantee relates to you and cannot be transferred to another user.
*Your new home is within the European Community (EC) or European Free Trade Area.
*The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household
*The product is installed taking into account regulations in your new country.
Before you move, please contact your nearest Customer Care centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after you and your appliances.
France | Senlis | +33 (0)3 44 62 29 99 | ||
Germany | Nürnberg | +49 | (0)911 323 2600 | |
Italy | Pordenone | +39 (0)1678 | 47053 | |
Sweden | Stockholm | +46 (0)8 738 79 50 | ||
UK | Slough | +44 | (0)1753 | 219897 |
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