Before You Call
TROUBLESHOOTING GUIDE
Before you call a repair person for your oven, check this list of possible problems and solutions.
Neither the oven’s display nor the oven operate.
•Properly insert the plug into a grounded outlet.
•If the outlet is controlled by a wall switch, make sure the wall switch is turned on.
•Remove the plug from the outlet, wait ten seconds, then plug it in again.
•Reset the circuit breaker or replace any blown fuse.
•Plug another appliance into the outlet; if the other appliance doesn’t work, have a qualified electrician repair the outlet.
•Plug the oven into a different outlet.
The oven’s display works, but the power won’t come on.
•Make sure the door is closed securely.
•Check to see if packing material or other material is stuck to the door seal.
•Check for door damage.
•Press STOP/CLEAR pad twice and
The power goes off before the set time has elapsed.
•If there has not been a power outage, remove the plug from the outlet, wait ten seconds, then plug it in again. If there was a power outage, the time indicator will display:
•Reset the clock and any cooking instructions.
•Reset the circuit breaker or replace any blown fuse.
The food is cooking too slowly.
•Make sure the oven is on its own 20 amp circuit line. Operating another appliance on the same circuit can cause a voltage drop. If necessary, move the oven to its own circuit.
You see sparks or arcing.
•Remove any metallic utensils, cookware, or metal ties. If using foil, use only narrow strips and allow at least one inch between the foil and interior oven walls.
The turntable makes noises or sticks.
•Clean the turntable, roller ring and oven floor.
•Make sure the turntable and roller ring are positioned correctly.
Using your microwave causes TV or radio interference.
•This is similar to the interference caused by other small appliances, such as hair dryers. Move your microwave further away from other appliances, like your TV or radio.
NOTE
If the oven is set to cook for more than 25 minutes, it will automatically adjust itself to 70 percent power after 25 minutes to avoid overcooking.
If you have a problem you cannot solve, please call our service line:
1-800-668-4606 (Canada)
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