Before You Call
1-800-944-9044 (United States)
1-800-265-8352 (Canada)
Visit our web site at
www.frigidaire.com.
PROBLEM
CAUSE
CORRECTION
AUTOMATIC ICE MAKER
Ice maker is not mak- | • | Ice maker wire signal arm is in | • Move wire signal arm to the “down” or ON position. (side | |
ing any ice. |
| the “up” or OFF position. |
| mounted) |
| • Ice maker power switch is Off. | • Turn power switch to On (“I”) position. (rear mounted) | ||
| • Ice maker has small cube | • | Remove small cube from ice maker. The ice and water | |
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| caught in mechanism. |
| filter cartridge may be clogged. Replace filter cartridge. |
| • Saddle valve on cold water | • | Turn off household water line valve. Remove valve. En- | |
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| pipe is clogged or restricted by |
| sure that valve is not a |
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| foreign material. |
| valve. Replace valve if necessary. |
Ice maker is not mak- | • | Ice maker is producing less ice | • Side mounted ice maker should produce 4 to 4.5 pounds | |
ing enough ice. |
| than you expect. |
| (approximately 4 quarts) of ice every 24 hours. A rear |
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| mounted ice maker should produce 3 to 4 pounds (ap- |
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| proximately 3½ quarts) of ice every 24 hours. Quick Ice |
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| option should produce up to 50% more ice every 24 hours. |
| • Check to see if water dispenser | • If it is, replace the ice and water filter cartridge. | ||
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| is dispensing slower than normal. |
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Ice maker will not stop | • | Ice maker wire signal arm is | • | Move item and release wire signal arm. Remove any ice |
making ice. |
| being held down by some item |
| cubes that are frozen together over the wire signal arm. |
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| in the freezer. |
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Ice cubes are freezing | • | Ice cubes are not being used | • | Remove ice container and discard ice from container. Ice |
together. |
| frequently enough. |
| maker will produce fresh supply. |
| • Ice cubes are hollow (partially | • | The ice and water filter cartridge may be clogged. Replace | |
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| frozen cubes with water inside). |
| filter cartridge. |
| • Freezer control is set too warm. | • | Set freezer control to colder setting. Allow 24 hours for | |
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| temperature to stabilize. |
ICE DISPENSER |
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Dispenser will not dis- | • | Ice storage container is empty. | • When the first supply of ice is dropped into the container, | |
pense ice. |
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| the dispenser should operate. |
| • Freezer temperature is set too | • Turn freezer control to a higher setting so that ice cubes | ||
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| warm. |
| will be made. When first supply of ice is made, dispenser |
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| should operate. |
| • Household water line valve is | • | Open household water line valve. Allow sufficient time | |
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| not open. |
| for the ice to be made. When ice is made, the dispenser |
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| should operate. |
| • Ice dispensing arm has been held | • | Motor is overloaded. Motor over load protector will reset in | |
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| in for more than |
| approximately 3 minutes. Ice can then be dispensed. |
Ice dispenser is | • | Ice has melted and frozen | • Remove ice container, thaw, and empty the contents. | |
jammed. |
| around auger due to infrequent |
| Clean container, wipe dry, and replace in proper position. |
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| use, temperature fluctuations, |
| When new ice is made, dispenser should operate. |
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| and/or power outages. |
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| • Ice cubes are jammed between | • Remove ice cubes that are jamming the dispenser. | ||
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| ice maker and back of ice |
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| container. |
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OPENING/CLOSING OF DOORS/DRAWERS |
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Door(s) will not close. | • | Door was closed too hard, caus- | • Close both doors gently. | |
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| ing other door to open slightly. |
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| • | Refrigerator is not level. It | • Ensure floor is level and solid, and can adequately support | |
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| rocks on the floor when moved |
| the refrigerator. Contact a carpenter to correct a sagging |
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| slightly. |
| or sloping floor. |
| • Refrigerator is touching a wall | • Ensure floor is level and solid, and can adequately support | ||
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| or cabinet. |
| the refrigerator. Contact a carpenter to correct a sagging |
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| or sloping floor. |
Drawers are difficult to | • | Food is touching shelf on top of | • Remove top layer of items in drawer. | |
move. |
| drawer. | • Ensure drawer is properly installed on track. | |
| • Track that drawers slide on is | • | Clean drawer, rollers, and track. See Care & Cleaning. | |
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| dirty. |
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