Lexmark X464de, X466de, 13C0084, 13C0086, 13C1102, 13C1262, 13C1265, 431, 636, 63W, g01, g02, g11, g12, hn1, hn2, n11, n12, wh1, wh2, X466dte, X46X Solving paper feed problems

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and specialty med ia. For more information, see th e chapter about paper and special ty

media guidelines.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the

multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions f or the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper trays

These are possible solutions. Try one or more of the following:

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

If the paper tray is listed on the menu settings pa ge, but paper jams when it enters or exits the tray, then it may

not be properly installed. Reinstall the paper tray. For more information, see the hardware setup doc umentation

that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet.

Troubleshooting

279

Contents

Main Contents Additional printer setup............ ........................................... ...........29 Minimizing your printer's environmental impact.....................70 Loading paper and specialty media.............................................77 Paper and specialty media guidelines.........................................90 Page Page Page Scanning to an FTP address.........................................................144 Scanning to a computer or flash drive......................................149 Understanding printer menus.....................................................153 Maintaining the printer........... ...................................... ................228 Administrative support........... .......................................... ............236 Clearing jams...................................................................................238 Troubleshooting.................. ............................ .......................... .....252 Page Page Page Page Safety information Page Learning about the printer Thank you for choosing this printer! Finding information about the printer Printer configurations Basic model Selecting a location for the printer Basic functions of the scanner Understanding the ADF and scanner glass Using the ADF Using the scanner glass Understanding the printer control panel * Understanding the home screen Using the touch-screen buttons Sample touch screen Other touch-screen buttons Features Additional printer setup Installing internal options Available internal options Accessing the system board to install interna l options 1 Page Installing a memory card Page Installing a flash memory or firmware card 1 2 Page 6 Installing an Internal Solutions Port 1 2 Page Page Page Page Page Page Installing a printer hard disk Page Page Page Installing a fax card Page Page Installing hardware options Installing a 250- or 550-sheet drawer Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing printer software Using the World Wide Web Updating available options in the printer driv er Setting up wireless printing Follow these steps to set up your printer Information you will need to set up th e printer on a wireless network Installing the printer on a wireless netw ork (Windows) Page Page Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer informati on Configure the printer for wireless access Configure your computer to use the pri nter wirelessly Page Installing the printer on a wired network In Mac OS X version 10.5 or later In Mac OS X version 10.5 Changing port settings after installing a new network Internal Solutions Port In Windows Vista In Windows XP In Windows 2000 In Mac OS X version 10.5 or later In Mac OS X version 10.5 Setting up serial printing In Windows Vista In Windows XP In Windows 2000 Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper Conserving supplies Saving energy Using Eco-Mode Adjusting Power Saver Adjusting the brightness of the display Setting the standard exit bin light Recycling Recycling Lexmark products Recycling Lexmark packaging 1 2 Returning Lexmark cartridges for reus e or recycling Reducing printer noise 4 Page Loading paper and specialty media Setting the Paper Size and Paper Type Configuring Universal paper settings Specify the Universal Paper Size measurement Avoiding jams Paper tray recommendations Paper recommendations Loading trays Page Page Page Using the multipurpose feeder Opening the multipurpose feeder Page Loading the multipurpose feeder Page Page Linking and unlinking trays Linking trays Unlinking trays Assigning a custom paper type name Changing a Custom Type <x> name Page Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Using recycled paper and other office papers Selecting preprinted forms and letter head Storing paper Supported paper sizes, types, and weights Paper sizes supported by the printer Paper types and weights supported by th e printer Paper capacities The capacities of the trays and the multipurpose feeder are based o n 75 g/m2 (20 lb) paper. Printing Printing a document Printing on both sides of the paper (duplexing) Printing on specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held job s from Windows Printing confidential and other held job s from a Macintosh computer Printing from a flash drive Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer c ontrol panel Canceling a print job from the computer Page Copying Making copies Making a quick copy Copying using the ADF Copying using the scanner glass Copying photos Copying on specialty media Making transparencies Copying to letterhead Customizing copy settings Copying from one size to another Making copies using paper from a selected tr ay Copying on both sides of the paper (duple xing) Reducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom job (job build) Pausing the current print job to make copies Placing information on copies Placing the date and time at the top of each page Placing an overlay message on each page Canceling a copy job Canceling a copy job while the document is in the ADF Canceling a copy job while copying pages usin g the scanner glass Canceling a copy job while the pages are being printed Understanding the copy screens and options Copy from Copy to Scale Darkness Collate Options Edge Erase Header/Footer Overlay Improving copy quality E-mailing Getting ready to e-mail Enabling the e-mail function Setting up the e-mail function Configuring the e-mail settings Creating an e-mail shortcut Creating an e-mail shortcut using the Em bedded Web Server Creating an e-mail shortcut using the touch screen E-mailing a document Sending an e-mail using the touch screen Sending an e-mail using a shortcut number Sending an e-mail using the address book Customizing e-mail settings Adding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding e-mail options Page Page Faxing Getting the printer ready to fax Setting up the printer to fax 1 2 Connecting to an analog telephone line 1 2 Connecting to a DSL service Connecting to a PBX or ISDN system Connecting to a distinctive ring service Connecting the printer and a telephone or answering machine to the same telephone line Page Connecting to an adapter for your countr y or region Countries or regions except Austri a, Germany, and Switzerland 1 2 Page Page Page Connecting to a computer with a modem Enabling the fax function Using the Embedded Web Server for fax s etup Setting the date and time Turning daylight saving time on or off Sending a fax Sending a fax using the printer control panel Sending a fax using the computer For Mac OS X version 10.5 or later users Creating shortcuts Creating a fax destination shortcut using t he Embedded Web Server Creating a fax destination shortcut using t he touch screen Using shortcuts and the address book Using fax shortcuts Using the address book Customizing fax settings Changing the fax resolution Making a fax lighter or darker Sending a fax at a scheduled time Printing an incoming fax on both sides of the paper (duplexing) Viewing a fax log Blocking junk faxes Canceling an outgoing fax Canceling a fax while the original documents are sti ll scanning Canceling a fax after the original documents have been scanned to memory Understanding fax options Resolution Darkness Improving fax quality Holding and forwarding faxes Holding faxes Forwarding a fax Scanning to an FTP address Scanning to an FTP address Scanning to an FTP address using the keypa d Scanning to an FTP address using a sho rtcut number Scanning to an FTP address using the addre ss book Creating shortcuts Creating an FTP shortcut using the Embedde d Web Server Creating an FTP shortcut using the touch screen Understanding FTP options Orientation Binding Resolution Send As Page Improving FTP quality Scanning to a computer or flash drive Scanning to a computer c d 9 Understanding scan profile options Quick Setup Format Type Compression Page Scanning to a flash drive Improving scan quality Understanding printer menus Menus list Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Texture menu Paper Weight menu Paper Loading menu Page Custom Types menu Custom Names menu Custom Scan Sizes menu Universal Setup menu Reports menu Note: When you select a menu item from the Reports menu, the indicated r eport prints. Network/Ports menu Active NIC menu Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Page SMTP Setup menu Use the following menu to configure the SMTP server. Network Reports menu Network Card menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup Network Card TCP/IP menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup TCP/IP IPv6 menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup IPv6 Wireless menu Network/Ports Network <x> Net <x> Setup Wireless AppleTalk menu NetWare menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup NetWare LexLink menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup LexLink menu Standard USB menu Parallel <x> menu This menu appears only if an optional parallel card is installed. Page Serial <x> menu This menu appears only if an opti onal serial card is inst alled. Page Security menu Miscellaneous menu Confidential Print menu Disk Wiping menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Page Copy Settings menu Page Page Page Page Page Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by way of a t elephone line. General Fax Settings Fax Cover Page Fax Send Settings Page Page Fax Receive Settings Fax Log Settings Speaker Settings Distinctive Rings Fax Mode (Fax Server Setup) menu Fax Server mode sends the fax job to a fax serve r for transmission. Fax Server Setup E-mail Settings menu Page Page Page Page FTP Settings menu Page Page Flash Drive menu Scan Settings Page Page Print Settings Print Settings Setup menu Page Finishing menu Quality menu Utilities menu PDF menu PostScript menu PCL Emul menu HTML menu Image menu XPS menu Help menu Maintaining the printer Cleaning the exterior of the printer Cleaning the scanner glass Cleaning the ADF separator rollers Adjusting scanner registration Storing supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering toner cartridges 1 2 3 Recommended toner cartridges and part numbers Moving the printer to another location Page Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the device status Setting up e-mail alerts Viewing reports Restoring the factory default settings Clearing jams Clearing jams Understanding jam messages and locations Jam message numbers and how to access each jam 200 and 201 paper jams 1 Page 202 paper jam 231 paper jam Page 233 paper jam 234 paper jam 235 paper jam 240249 paper jams 250 paper jam 251 paper jam 290294 paper jams Page Clearing ADF jams by lifting the scanner cover Page Troubleshooting Solving basic printer problems Printer control panel display is blank or displays only diamonds Indicator light blinks red CHECK THE DISPLAY FOR ERROR MESSAGES Change <src> to <x> Check tray <x> connection Clock battery Close front door Close door or insert cartridge Page Fax Station Number not set up Insert Tray <x> Install Tray <x> Invalid PIN Load <src> with <x> Page Page Page 35 Insufficient memory to support Resource Save feature 37 Insufficient memory to collate job 37 Insufficient memory, some Held Jobs were deleted 37 Insufficient memory, some held jobs will not be resto red 38 Memory full 50 PPDS font error 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Network <x> software error 54 Standard network software erro r 55 Unsupported option in slot <x> 56 Parallel port <x> disabled 56 Serial port <x> disabled 56 Standard parallel port disabled 56 Standard USB port disabled 56 USB port <x> disabled 57 Configuration change, held jobs were not restored 58 Too many trays attached 58 Too many flash options installed Page 88.yy Cartridge nearly low 88.yy Replace cartridge 200282.yy paper jam 290-295.yy scanner jam 293 Replace all originals if restarting job. 294 ADF Jam 840.01 Scanner Disabled 841-846 Scanner Service Error 900999 Service <message> 1565 Emulation error, load emulation option Solving printing problems Multiple-language PDFs do not print 1 2 3 4 5 Error message about reading USB drive appea rs MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Confidential and other held jobs do not pr int PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT C HANGE ENVIRONMENTAL Job prints from the wrong tray or on t he wrong paper Incorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE Tray linking does not work L OAD THE SAME SIZE AND TYPE OF Solving copy problems Copier does not respond Scanner unit does not close 1 2 3 Poor copy quality THE SCANNER GLASS MAY BE DIRTY THE COPY IS TOO LIGHT OR TOO DARK C HECK THE QUALITY OF THE ORIGINAL Solving scanner problems Checking an unresponsive scanner Scan was not successful C HECK THE CABLE AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Scanning takes too long or freezes the computer O THER SOFTWARE PROGRAMS MAY BE INTERFERING WITH Solving fax problems Caller ID is not shown Cannot send or receive a fax E NABLE THE FAX C HECK THE PRINTER C HECK THE TELEPHONE WALL CHECK FOR A DIAL TONE TEMPORARILY DISCONNECT OTHER EQUIPMENT C HECK FOR TEMPORARILY DISABLE CALL WAITING VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Can receive but not send faxes THE PRINTER IS NOT IN FAX MODE THE DOCUMENT IS NOT LOADED PROPERLY MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY Solving option problems Option does not operate correctly or quits after it is installed C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 MAKE SURE THE OPTION IS INSTALLED CORRECTLY Drawers MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 Flash memory card Hard disk with adapter Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Paper trays Solving print quality problems Isolating print quality problems Blank pages PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Characters have jagged or uneven edges C HECK THE PRINT QUALITY Clipped images C HECK THE Ghost images Gray background C HECK THE T ONER D ARKNESS Incorrect margins Paper curl Print irregularities THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY THE FUSER MAY BE WORN OR DEFECTIVE Skewed print Solid black or white streaks ABC DEF MAKE SURE THE FILL PATTERN IS CORRECT CHECK THE PAPER TYPE MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE THE TONER IS LOW Print is too dark C HECK THE DARKNESS Streaked vertical lines THE TONER IS SMEARED THE TONER CARTRIDGE IS DEFECTIVE THE PAPER PATH MAY NOT BE CLEAR Toner fog or background shading appears on t he page THE CHARGE ROLLS MAY BE DEFECTIVE Toner rubs off C HECK THE P APER T EXTURE Toner specks Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Contacting Customer Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Noise emission levels Page Page Power Saver Off mode Total energy usage European Community (EC) directives conformity Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada Regulatory notices for telecommunicatio n terminal equipment Notice to users of the US telephone network: FCC requirements South Africa telecommunications not ice Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Using this product in Switzerland Utilisation de ce produi t en Suisse Page Industry Canada (Canada) Industry Canada (Canada) Taiwan NCC RF notice statement Notice to users in the European Union Statement of Limited Warranty Lexmark X463de, Lexmark X464de, Lexmark X466dte, Lexmark X466dtwe Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRA NTY AND LICENSE AGREEMENTS DEVICE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b Page MICROSOFT CORPORATION NOTICES Index Numerics A B C D E F G H I J L M N O P Page Q R S T U V W X