Troubleshooting
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review this list first and you may not need to call for service.
“BAD PROBE” appears in the display?
The probe has not been completely inserted into the wall receptacle. Insert the probe properly into the wall receptacle.
The probe is defective. Replace the probe.
Floor of the oven is warm, even when the oven has not been used?
The cooktop light is located below the oven floor. When the light is on, the heat it produces may make the oven floor get warm. This is normal.
Food amount is too large for Sensor Reheat?
Sensor Reheat is for single servings of recommended foods. Use Cook Time for large amounts of food.
“LOCKED” appears in the display?
The control has been locked. Press and hold CLEAR/OFF for about 3 seconds to unlock the control.
Oven will not start?
A fuse in your home may be blown or the circuit breaker tripped. Replace fuse or reset circuit breaker.
Power surge. Unplug the microwave oven, then plug it back in.
Plug not fully inserted into wall outlet. Make sure the
“PLEASE INSERT PROBE” appears in the display?
Probe has been forgotten or not inserted properly. Insert the probe properly into the wall receptacle.
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