Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION |
Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust |
| leveling legs at base of range until the rack is level. When range is level, cooktop may |
| appear out of alignment if countertop is not level. |
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| Weak, unstable floor. Be sure floor is level and can adequately support range. Contact |
| a carpenter to correct sagging or sloping floor. |
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| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets |
| are square and have sufficient room for range clearance. |
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Cannot move appliance easily. Appliance | Cabinets not square or are built in too tight. Contact a cabinet maker to correct the |
must be accessible for service. | problem. |
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| Contact builder or installer to make appliance accessible. |
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| Carpeting interferes with range. Provide sufficient space so range can be lifted over |
| carpet. |
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| Gas line is |
| connector installed. |
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Surface burners do not light. | Surface Control knob has not been completely turned to LITE. Push in and turn the |
| Surface Control knob to LITE until burner ignites and then turn control knob to desired |
| flame size. |
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| Burner ports are clogged. With the burner off, use a |
| ports. See "Surface Burners" in the cleaning table under Care & Cleaning for additional |
| cleaning instructions. |
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| Range power cord is disconnected from outlet (electric ignition models only). Be sure |
| cord is securely plugged into the outlet. |
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| Electrical power outage (electric ignition models only). Burners can be lit manually. See |
| Setting Surface Controls in this Use & Care Manual. |
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Surface burner flame burns half way | Burner ports are clogged. With the burner off, clean ports by using a |
around. | or needle. |
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| Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until |
| flame is full. Dry the burners thoroughly following instructions in the Care & Cleaning |
| section. |
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Surface burner flame is orange. | Dust particles in main line. Allow the burner to operate a few minutes until flame turns |
| blue. |
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| In coastal areas, a slightly orange flame is unavoidable due to salt air. |
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Oven does not operate. | Be sure the oven controls are set correctly for the desired function. See Setting Oven |
| Controls in this Owner's Manual or Entire Appliance Does Not Operate (see below). |
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| Be sure regulator gas valve is "ON". See installation instructions. |
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Entire appliance does not operate. | The time of day must first be set in order to operate the oven. |
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| Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only). |
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| Service wiring not complete. Contact servicer or dealer. |
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| Electrical power outage (electric ignition models only). Check house lights to be sure. |
| Call your local electric company for service. Surface burners can be lit manually. See |
| Setting Surface Controls in this Use & Care Manual. |
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| Be sure gas supply is turned on. |
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Oven light (some models) does not work. | |
| Use & Care Manual to replace or tighten the bulb. |
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