| Before You Call |
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| Solutions to Common Problems |
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Oven smokes excessively during broiling. | Control(s) not set properly. Follow instructions under Setting Oven Controls. | ||
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| Make sure oven door is opened to broil stop position. | ||
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| Meat too close to the element. Reposition the rack to provide proper clearance between | ||
| the meat and the element. Preheat broil element for searing. | ||
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| Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges | ||
| to prevent curling, but do not cut into lean. | ||
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| Insert on broiler pan wrong side up and grease not draining. Always place grid on the | ||
| broiler pan with ribs up and slots down to allow grease to drip into pan. | ||
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| Grease has built up on oven surfaces. Regular cleaning is necessary when broiling | ||
| frequently. Old grease or food spatters cause excessive smoking. | ||
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Poor baking results. | Many factors affect baking results. Make sure the proper rack position is used. Center | ||
| food in the oven and space pans to allow air to circulate. Allow the oven to preheat to | ||
| the set temperature before placing food in the oven. Try adjusting the recipe's | ||
| recommended temperature or baking time. | ||
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Flames inside oven or smoking from vent. | Excessive spillovers in oven. This is normal, especially for high oven temperatures with | ||
| pie spillovers or large amounts of grease on bottom of oven. Wipe up excessive | ||
| spillovers. | ||
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| For oven fire, see Setting Surface & Oven Controls in this Use & Care Manual. | ||
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Drip bowls are pitting or rusting (Coil element | Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. | ||
models). | Remove and wash drip bowls as soon as possible after a spillover | ||
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| Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as | ||
| much as possible from direct exposure to salt air. |
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Drip bowls turning color or distorted (Coil element models).
Bottom surface of cookware extends beyond surface elements and touches cooktop surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls may be purchased from your dealer.
Scratches or abrasions on cooktop surface | Coarse particles such as salt or sand between cooktop and utensils can cause scratches. | |
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches | ||
| do not affect cooking and will become less visible with time. | |
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| Cleaning materials not recommended for | |
| "Cooktop Cleaning and Maintenance" in the Care & Cleaning section. | |
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| Cookware with rough bottom has been used. Use smooth, | |
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Metal marks | Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on | |
cooktop surface. Use a | ||
| "Cooktop Cleaning and Maintenance" in the Care & Cleaning section. | |
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Brown streaks or specks | Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Cooktop | |
Cleaning and Maintenance" in the Care & Cleaning section. | ||
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Areas of discoloration with metallic sheen Mineral deposits from water and food. Remove using a
creme. Use cookware with clean, dry bottoms. |
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