GE JBP68, JBP66 Won’t close, Crackling or, Popping sound, Excessive smoking, During a clean cycle

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Storage drawer	Power cord may be	• Reposition the drawer and power cord. See the
won’t close	obstructing drawer	Storage Drawer Removal instructions in the Care and
	in the lower back	cleaning of your range section.
	of the range.
	Rear drawer support is	• Reposition the drawer. See the Storage Drawer
	on top of the guide rail.	Removal instructions in the Care and cleaning of your
		range section.
Oven will not self-clean	The oven temperature is	• Allow the oven to cool to room temperature and
	too high to set a self-clean	reset the controls.
	operation.
	Oven controls improperly set.	• See the Using the self-cleaning oven section.
	Oven door is not in the locked	• Make sure you move the door latch handle all the
	position.	way to the right.
“Crackling” or	This is the sound of the	• This is normal.
“popping” sound	metal heating and cooling
	during both the cooking and
	cleaning functions.
Excessive smoking	Excessive soil.	• Press the CLEAR/OFF pad. Open the windows to
during a clean cycle		rid the room of smoke. Wait until the light on the
		SELF CLEAN pad goes off. Wipe up the excess soil and
		reset the clean cycle.
Oven door will not	Oven too hot.	• Allow the oven to cool below locking temperature.
unlock
Oven not clean after	Oven controls not properly set.	• See the Using the self-cleaning oven section.
a clean cycle
	Oven was heavily soiled.	• Clean up heavy spillovers before starting the clean

cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time.

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