Consumer Support Troubleshooting Tips Care and Cleaning OperatingInstructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Radiant Cooktops |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter |
maintain a rolling boil |
| being used. | of the surface unit selected. |
or cooking is not |
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fast enough |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. |
not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface |
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| improperly set. | unit you are using. |
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Scratches (may appear |
| Incorrect cleaning methods | • Scratches are not removable. Tiny scratches will become |
as cracks) on cooktop |
| being used. | less visible in time as a result of cleaning. |
glass surface |
| Cookware with rough bottoms | • To avoid scratches, use the recommended cleaning |
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| being used or coarse particles | procedures. Make sure bottoms of cookware are clean |
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| (salt or sand) were between | before use, and use cookware with smooth bottoms. |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. |
on the cooktop |
| before next use. |
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| Hot surface on a model | • This is normal. The surface may appear discolored |
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| with a | when it is hot . This is temporary and will disappear |
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| cooktop. | as the glass cools. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass |
the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement . |
of the cooktop |
| on the cooktop. |
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Frequent cycling |
| Improper cookware | • Use only flat cookware to minimize cycling. |
off and on of |
| being used. |
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surface units |
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Coil Cooktops |
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Surface units |
| The surface units are not | • With the controls off, check to make sure the surface |
not functioning |
| plugged in solidly. | unit is plugged completely into the receptacle. |
properly |
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| The surface unit controls | • Check to see the correct control is set for the surface | |
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| improperly set. | unit you are using. |
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| The drip pans are not set securely • With the controls off, check to make sure the drip pan is | |
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| in the cooktop. | in the recess in the cooktop and that the opening in the |
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| pan lines up with the receptacle. |
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