Troubleshooting, De-Scaling Instructions, Service

SECTION 3 Cleaning & Maintenance (continued)

De-Scaling Instructions

A. PREPARE

Step 1: To begin, you will need the following:

At least 48 oz. of undiluted white vinegar

Access to an empty sink

A large ceramic mug (do not use a paper cup)

Step 2: Empty the water from the Water Reservoir.

Step 3: Disable Auto Off features.

B. FILL AND CLEAN

Step 1: Pour approximately 48 oz. of the vinegar into the Water Reservoir.

Step 2: Place a large mug on the Drip Tray Plate and run a cleansing brew. DO NOT USE A K-CUP®PACK, just press a Brew Button.

Pour the contents of the large mug into the sink.

Step 3: Repeat the brew process without a K-Cup®pack until “ADD WATER” is indicated.

Step 4: Now let the Brewer stand for at least 4 hours while still on.

Step 5: Discard any residual vinegar and rinse the Water Reservoir thoroughly.

C. RINSE

Step 1: Ensure the Water Reservoir is filled with fresh water.

Service

Beyond these recommended cleaning and maintenance procedures, this Brewer is not user serviceable. For service, please refer to the Warranty section of this guide.

Storage

Empty the Water Reservoir before storing, and take care to ensure that you store your Brewer in a safe and frost free environment. Please be sure to store your Brewer in its upright position to avoid water leakage from the inner tank. If you store the Brewer in a cold environment, you run the risk of water freezing inside the Brewer and causing damage. When you prepare to use it after storage, we recommend rinsing the Water Reservoir with fresh water and running three cleansing brews without a K-Cup®pack.

If you plan to move your Brewer to a different location, turn the Brewer off, unplug it, and empty the Water Reservoir. If your Brewer has been in an environment below freezing, please be sure to let it warm to room temperature for at least 2 hours before using.

SECTION 4 Troubleshooting

Situation Solution

Brewer does not • Plug Brewer into an independent outlet. have power • Check to be sure that it is plugged in securely.

•Plug into a different outlet.

•Reset your home’s circuit breaker, if necessary.

•Make sure that the Power Button has been turned on.

Brewer will • After placing the K-Cup®pack in the K-Cup®Pack Holder, not brew make sure the Handle is pushed down securely and the LCD Control Center indicates “READY TO BREW” with the

three Brew Buttons blinking, then press the Small Cup, Small Mug or Large Mug Button.

•If the LCD Control Center indicates “ADD WATER,” add water to the Water Reservoir or make sure the Water Reservoir is seated properly in its base.

•If the LCD Control Center indicates “ADD WATER” even after refilling, contact Customer Service at 1.866.901.BREW (2739).

•The Exit Needle may be clogged (refer to page 13).

•If the LCD Control Center indicates “PRIME” and the blue light in the Water Reservoir is flashing, see below.

Situation Solution

Brewing a • The Exit Needle may be clogged (refer to page 13). partial cup • Clean the K-Cup®Pack Holder if necessary and rinse

under faucet (refer to page 12).

• The Water Reservoir may have been removed during brewing. Replace the Water Reservoir and perform a cleansing brew without a K-Cup®pack.

• De-scale the Brewer (refer to page 13).

• If you have repeated the de-scale procedure on your Brewer two times and it is still only brewing a partial cup, contact Customer Service at 1.866.901.BREW (2739).

The time is not • The time will not be displayed on the LCD Control displayed on the Center unless you have set it. To set the clock, follow

LCD Control Center the procedure on page 10.

•If power is interrupted to the Brewer, you will need to set the clock again using the procedure on page 10.

My Brewer shuts • Check to make sure that the Auto Off Timer

off or turns on and/or On/Off Time features have not been set. To automatically do this, press the Menu Button and scroll through

Step 2: Place a large mug on the Drip Tray Plate and run a cleansing brew. Pour the contents of the large mug into the sink.

Step 3: Repeat brew process until “ADD WATER” is indicated.

Step 4: You may need to perform additional cleansing brews if you notice any residual taste.

NOTE: If “DE-SCALE” is still indicated after completing the procedure, repeat the de-scaling procedure above.

LCD Control Center indicates “PRIME” and the blue light in the Water Reservoir is flashing

•Completely remove the Water Reservoir and thoroughly clean (refer to page 13). Ensure the Water Reservoir is fully filled with water. Return it to the Brewer and ensure it is seated properly.

•If you have completed the above procedure two times and this situation persists, contact Customer Service at 1.866.901.BREW (2739).

the programming options. “OFF” should be indicated for Auto Off Timer and On/Off. If “OFF” is not indicated, follow directions on page 10 to reset.

If any problems persist, contact Customer Service at 1.866.901.BREW (2739)