48ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun- ter with your machine.
If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet supplied sepa- rately or on www.philips.com/support.
Machine actions | Causes | Solutions |
The machine does not switch | The machine is not connected to | Connect the machine to the electric |
on. | the electric network, or the power | network and turn the power button |
| button is in the “O” position. | to the “I” position. |
The drip tray gets filled al- | Sometimes water is drained auto- | This is seen as normal machine |
though no water is drained. | matically by the machine into the | behavior. |
| drip tray to manage the rinsing of |
|
| the circuits and ensure optimum |
|
| machine performance. |
|
The red 
icon is always displayed on the machine.
The coffee grounds drawer was emptied with the machine off.
The coffee grounds drawer must always be emptied with the machine
on. Wait until the 
icon is dis- played before refitting the drawer.
The espresso is not hot | The cups are cold. | Preheat the cups with hot water. |
enough. |
|
|
No hot water or steam is dispensed.
The hole of the hot water/steam wand is clogged.
Clean the hole of the steam wand using a pin.
Make sure that the machine is off and has cooled down before performing this operation.
| The Classic Milk Frother is dirty. | Clean the Classic Milk Frother. |
The espresso is not creamy | The blend is unsuitable, coffee is | Change coffee blend or adjust the |
enough | not freshly roasted or the grind is | degree of grind as explained in |
(See note) | too coarse. | the “Adjusting the Ceramic Coffee |
|
| Grinder” chapter. |
The machine takes a long time to warm up or the amount of water dispensed is too little.
The machine circuit is clogged by Descale the machine. limescale.
The brew group cannot be removed.
The brew group is out of place. | Turn the machine on. Close the ser- |
| vice door. The brew group automati- |
| cally returns to the initial position. |
The coffee grounds drawer is | Remove the coffee grounds drawer |
inserted. | before removing the brew group. |