COOLING/ICE & Water

TROUBLESHOOTING GUIDE

Problem	Possible Causes	Solutions
Food is freezing	Food with high water content was	Rearrange items with high water content away from
in the refrigerator	placed near an air vent.	air vents.
compartment.
compartment.	Refrigerator temperature control is set	If the temperature is too cold, adjust the control one
	Refrigerator temperature control is set	If the temperature is too cold, adjust the control one
	incorrectly.	increment at a time and wait for the temperature to
		stabilize. Refer to the Setting the Controls section for
		more information.
	Refrigerator is installed in a cold	When the refrigerator is operated in temperature
	location.	below 41°F (5°C), food can freeze in the refrigerator
		compartment. The refrigerator should not be operated
		in temperature below 55°F (13°C).
Frost or ice crystals	Door is opened frequently or for long	When the doors are opened often or for long periods
form on frozen food	periods of time.	of time, warm, humid air enters the compartment. This
(outside of package).		raises the temperature and moisture level within the
		compartment. Increased moisture will lead to frost
		and condensation. To lessen the effect, reduce the
		frequency and duration of door openings.
	Door is not closing properly.	Refer to the Doors will not close correctly or pop
		open section in the Troubleshooting section.
Refrigerator or	Incorrect temperature control settings.	If the temperature is too cold, adjust the control one
Freezer section is too		increment at a time and wait for the temperature to
cold.		stabilize. Refer to the Setting the Controls section for
		more information.
Frost or ice crystals	Condensation from food with a high	This is normal for food items with a high water
on frozen food	water content has frozen inside of the	content.
(inside of sealed	food package.
package).
package).	Food has been left in the freezer for	Do not store food items with high water content in the
	Food has been left in the freezer for	Do not store food items with high water content in the
	a long period of time.	freezer for a long period of time.

Icemaker is not	Demand exceeds ice storage	The icemaker will produce approximately 70-210
making enough ice.	capacity.	cubes in a 24 hour period.
	House water supply is not connected,	Connect the refrigerator to a cold water supply with
	valve is not turned on fully, or valve is	adequate pressure and turn the water shutoff valve
	clogged.	fully open.
		If the problem persists, it may be necessary to contact
		a plumber.
	Water filter has been exhausted.	It is recommended that you replace the water filter:
		Approximately every six months.
		When the water filter indicator turns on.
		When the water dispenser output decreases.
		When the ice cubes are smaller than normal.
	Low house water supply pressure.	The water pressure must be between 20 and 120 psi
		(140 and 830 kPa) on models without a water filter
		and between 40 and 120 psi (280 and 830 kPa) on
		models with a water filter.
		If the problem persists, it may be necessary to contact
		a plumber.
	Reverse Osmosis filtration system is	Reverse osmosis filtration systems can reduce the
	used.	water pressure below the minimum amount and result
		in icemaker issues. (Refer to Water Pressure section.)
	Tubing connecting refrigerator to	The tubing can kink when the refrigerator is moved
	house supply valve is kinked.	during installation or cleaning resulting in reduced
		water flow. Straighten or repair the water supply line
		and arrange it to prevent future kinks.

COOLING/ICE & WATER

Problem

form on frozen food

periods of time.

used.