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TROUBLESHOOTING GUIDE
ICE & WATER
Problem | Possible Causes | Solutions |
Icemaker is not | Refrigerator was recently installed or | It may take up to 24 hours for each compartment to |
making ice. | icemaker recently connected. | reach the desired temperature and for the icemaker to |
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| begin making ice. |
| Icemaker not turned on. | Locate the icemaker ON/OFF switch and confirm that |
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| it is in the ON (I) position. |
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| The ice detecting sensor is obstructed. | Foreign substances or frost on the |
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| can interrupt ice production. Make sure that the sensor |
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| area is clean at all times for proper operation. |
| The refrigerator is not connected to | Connect refrigerator to the water supply and turn the |
| a water supply or the supply shutoff | water shutoff valve fully open. |
| valve is not turned on. |
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| Icemaker shutoff (arm or sensor) | If your icemaker is equipped with an ice shutoff arm, |
| obstructed. | make sure that the arm moves freely. If your icemaker |
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| is equipped with the electronic ice shutoff sensor, |
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| make sure that there is a clear path between the two |
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| sensors. |
| Reverse osmosis water filtration | Reverse osmosis filtration systems can reduce the |
| system is connected to your cold | water pressure below the minimum amount and result |
| water supply. | in icemaker issues. (Refer to the Water Pressure |
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| section.) |
Not dispensing water. | New installation or water line recently | Dispense 2.5 gallons of water (flush for approximately |
| connected. | 5 minutes) to remove trapped air and contaminates |
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| from the system. Do not dispense the entire 2.5 |
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| gallon amount continuously. Depress and release the |
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| dispenser pad for cycles of 30 seconds ON and 60 |
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| seconds OFF. |
| The dispenser panel is locked. | Press and hold the Lock button for three seconds to |
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| unlock the control panel and dispenser. |
| The dispenser is not set for water | The dispenser can be set for ice or water. Make |
| dispensing. | certain that the control panel is set for the proper |
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| operation. Press the Ice/Water Select button on the |
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| control panel. |
| Refrigerator or freezer doors are not | Water will not dispense if any of the refrigerator |
| closed properly. | doors are left open. |
| Water filter has been recently | After the water filter is replaced, dispense 2.5 gallons |
| removed or replaced. | of water (flush for approximately 5 minutes) to remove |
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| trapped air and contaminates from the system. Do not |
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| dispense the entire 2.5 gallon amount continuously. |
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| Depress and release the dispenser pad for cycles of |
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| 30 seconds ON and 60 seconds OFF. |
| Tubing connecting refrigerator to | The tubing can kink when the refrigerator is moved |
| house supply valve is kinked. | during installation or cleaning resulting in reduced |
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| water flow. Straighten or repair the water supply line |
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| and arrange it to prevent future kinks. |
| The house water supply is not | Connect refrigerator to the water supply and turn the |
| connected, the valve is not turned on | water shutoff valve fully open. |
| fully, or the valve is clogged. | If the problem persists, it may be necessary to contact |
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| |
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| a plumber. |
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