North Star 5500 owner manual Troubleshooting, Problem, Possible Causes, Possible Remedies

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TROUBLESHOOTING

TROUBLESHOOTING Problem

 

Problem

Possible Causes

Possible Remedies

 

 

Engine will not start.

a)

Low oil level.

a)

Fill crankcase to proper oil level.

 

 

 

b)

Fouled spark plug.

b)

Clean or replace spark plug.

 

 

 

c)

Out of fuel.

c)

Fill fuel tank.

 

 

 

d)

Stop switch in OFF position.

d)

Place switch in ON position.

 

 

Voltage too low.

a)

Engine speed too slow.

a)

Bring generator to a qualified

 

 

 

 

 

technician for adjustment.

 

 

 

b)

Generator is overloaded.

b)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

Circuit breaker trips.

a)

Defective load connected to generator.

a)

Disconnect load.

 

 

 

b)

Defective receptacle.

b)

Replace receptacle.

 

 

 

c)

Generator overloaded.

c)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

Voltage too high.

a)

Engine speed too high.

a)

Bring generator to a qualified

 

 

 

 

 

technician for adjustment.

 

 

Generator overheating.

a)

Generator is overloaded.

a)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

 

b)

Insufficient ventilation.

b)

Make sure there is at least 3 feet of

 

 

 

 

 

clearance on all sides of generator.

 

 

No output voltage.

a)

Defective load connected to generator.

a)

Disconnect load.

 

 

 

b)

Broken or loose wire.

b)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

c)

Defective receptacle.

c)

Replace receptacle.

 

 

 

d)

Defective stator.

d)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

e)

Defective rotor.

e)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

f)

Defective capacitor.

f)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

Engine lacks power.

a)

Generator is overloaded.

a)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

 

b)

Dirty air filter.

b)

Clean or replace air filter.

 

 

Engine shuts down

a)

Out of fuel.

a)

Fill fuel tank.

 

 

during operation.

b)

Low oil level.

b)

Fill crankcase to proper oil level.

 

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Contents MODEL 5500 PPG, ITEM # 165950 Professional Portable Generator Call Customer Service atP r o v e n P e r f o r m a n c e TABLE OF CONTENTS THANK YOUSPECIFICATIONS MACHINE COMPONENT IDENTIFICATION INTRODUCTION GENERATOR FEATURESANSI SAFETY DEFINITIONS RULES FOR SAFE OPERATIONSINSTALLATION LOAD APPLICATIONSTARTING ELECTRIC MOTORS EXTENSION CORDSOPERATING SPEED PRE-START PREPARATIONSBEFORE STARTING ENGINE CARE STARTINGSTOPPING GENERATOR CAREPossible Causes TROUBLESHOOTINGProblem Possible Remedies