Marantz SR5000 manual Troubleshooting Guide, Problem Possible Cause Remedy

TROUBLESHOOTING GUIDE

If your receiver should not perform as expected, consult the table below to see if the problem can be corrected before seeking help from your dealer or our service organization.

PROBLEM	POSSIBLE CAUSE	REMEDY
No power	• The AC input cord is disconnected.	• Connect cord securely.
	• Poor connection at AC wall outlet or the outlet	• Check the outlet using lamp or other appliance.
	is inactive.
The sound is shut off.	• The speaker cables are shorted.	• Check the speaker connections.
No sound from the speakers.	• The speaker cables are disconnected.	• Check the speaker connections.
	• The master volume is adjusted too low.	• Adjust the master volume and center, surr.vol.
	• The surround volume is adgusted too low.
	• The center volume is adgusted too low.
	• The Mute button is pressed to ON.	• Press the MUTE button to cancel the muting
		effect.
	• The SPEAKER switches are not pressed correctly.	• Press the SPEAKER switches to ON correctly.
	• Incorrect selection of program source.	• Select the desired program source correctly.
	• Format of surround is different.	• DISK of AC-3 format is used.
	• Incorrect connections between the components.	• Make connections correctly.
Sound is only heard from one of	• The BALANCE control is set to one end.	• Adjust the BALANCE control.
front speakers.	• One of the connection cords is disconnected.	• Connect the right and left connection cords
		securely.
No sound from the rear speakers.	• The sound field mode is not selected correctly	• Select the desired sound field mode correctly.
	or is set to off.
	• The master volume and rear level are adjusted	• Adjust the master volume and rear level.
	too low.
	• Monaural source is used, or source without	• Change the playback source to the stereo or
	surround information.	surround source.
No sound from the center speaker.	• The DTS, Dolby Digital, pro logic, 3stereo mode is	• Select the desired mode.
	not selected.
	• The center mode is set to the NONE mode.	• Set to the NORMAL or WIDE mode.
	• The master volume and center level are adjusted	• Adjust the master volume and center level.
	too low.
The remote control unit does not	• Batteries are not loaded or exhausted.	• Replace the with new batteries.
operate.	• The remote sensor is obstructed.	• Remove the obstacle from the remote sensor.
Not receiving the stations.	• No antenna is connected.	• Connect an antenna.
	• The desired station frequency is not tuned in.	• Tune in the desired station frequency.
Not receiving the preset stations.	• An incorrect station frequency has been	• Memorized the correct station frequency.
	memorized.
	• The memorized stations are cleared.	• Memorize the stations again.
Poor FM reception.	• No antenna is connected.	• Connect an antenna.
	• The antenna is not positioned for the best	• Change the position of the antenna.
	reception.	Route as high as possible.
Continuous hissing noise during FM	• Weak signal.	• Change the position of the antenna.
reception, especially when a stereo		• In areas remote from the transmitter, a 5 to
broadcast is received.		8 element antenna designed exclusively for
		FM is suggested.
Continuous or intermittent hissing	• Noise is caused by motors, fluorescent	• Keep the receiver away from noise sources.
noise during AM reception, especially	lamps or lightning, etc.
at night.	• The AC input cord may be too close to the AM	• Install an outdoor AM antenna.
A hum can be heard during AM	loop antenna or the antenna wire.	• Position the AC input cord away from the
reception.		antenna wire and the AM loop antenna.
		• Adjust the position of the AM loop antenna.

ENGLISH

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