Troubleshooting M Series | Hearth and Home Technologies FI42M

N. Troubleshooting - “M” Series

With proper installation and maintenance, your new decorative gas appliance should provide years of trouble-free service. If you do experience a problem, refer to the troubleshooting guide below. This guide will assist you or a qualified service technician in the diagnosis of problems and the corrective action to be taken.

Symptoms	Possible Causes		Corrective Action
1 Pilot sparks, but will not light	a. Main gas shutoff valve closed.		Make sure that the shutoff valve located on the
after repeated attempts.			incoming gas line is open.
	b. Air in the gas line.		Bleed air out of the gas line. Retest for gas leaks
			after bleeding.
	c.	Pilot orifice is plugged, not	This repair requires tools and some degree of
		allowing gas to flow.	experience. Call a qualified service technician.
	d. Misaligned electrode.		Check spark gap; spark should be extending
			approximately 1/8” to the pilot hood. Adjust gap to
			give proper spark. Remove hands from electrode
			before attempting to spark.

	e. No gas supply to the appliance.		Check plumbing to ensure the appliance has been
			hooked up to the gas supply line.
			The propane tank is empty.
	f.	Ground wire loose.	Check that the black ground wire from the ignition
			control box is securely attached to the ground.
	g. Weak batteries.		Replace with two new “D” sized batteries.
2 Pilot lights, but will not stay lit.	a. Weak pilot flame.		Pilot flame must engulf the flame sensor. Clean and/
			or adjust pilot for maximum flame impingement on
			flame sensor.

	b. Loose wire connection		Check for loose wires from the pilot to the ignition
			control box.
	c.	Faulty flame sensor.	Check the wire connection into the ignition control
			box. If the connection is correct, replace sensor.
3 Pilot does not spark at all.	a. Loose wire connection.		Check for loose wires from On/Off switch to ignition
			control and remote control.
	b. Remote control.		Make sure the switch located on the front of the
			remote control is set to the “Remote” setting.
	c.	Weak batteries.	Replace with two new “D” sized batteries.

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FI36SL, FI36ML, FI42SL, FI36M, FI36S specifications

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N. Troubleshooting - “M” Series

Symptoms

Possible Causes

Corrective Action

FI36SL, FI36ML, FI42SL, FI36M, FI36S specifications