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Sharp UX-B800SE operation manual Troubleshooting, Problems and Solutions

Models: UX-B800SE

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Problems and Solutions

Problems and Solutions

10. Troubleshooting

Problems and Solutions

If you have any problems with the machine, first refer to the following troubleshooting guide. If you cannot solve the problem, call Sharp's Customer Assistance Center at 1-877-794-8675.

♦For network connection problems (Fax to E-mail), see page 16.

Line error

Problem		Solution

LINE ERROR appears in	A line error occurs when your machine cannot
the display.	communicate correctly with another fax machine. The
	error is usually due to a problem on the phone line.
	Try faxing again. If unsuccessful, check the following:
	•	Check the connection. The cord from the TEL. LINE
		jack to the wall jack should be no longer than six feet.
	•	Make sure there are no modem devices sharing the
		same telephone line.
	•	Check with the other party to make sure their fax
		machine is functioning properly.
	•	Have your telephone line checked for line noise.
	•	Try connecting the machine to a different phone line.
	•	If the error persists, the machine may need service.

Dialing and transmission problems

Problem		Solution

No dial tone when you	•	Make sure the handset cord is connected to the
pick up the handset or		correct jack. See Connect the handset on page 7.
press the SPEAKER key.	•	Make sure that the telephone line is properly
	•	Make sure that the telephone line is properly
		connected to both the TEL. LINE jack and the wall
		jack (see page 11).
	•	Make sure that the telephone line is good.

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Sharp UX-B800SE operation manual Troubleshooting, Problems and Solutions

Contents

UX-B800SE MODELOPERATION MANUAL FACSIMILEDeclaration of Conformity SHARP FACSIMILE, UX-B800SE ABOUT THE TELEPHONE CONSUMER PROTECTION ACT OFTrademark information Table of Contents Introduction SpecificationsApplicable telephone line Important safety information 2 SCAN TO E-MAIL key Press to send a document to an e-mail recipient A Look at the Operation Panel7 COPY/HELP key Letter keys Unpacking Checklist 1. InstallationUnpacking Checklist SetupLoading Paper Loading PaperInstalling the Print Cartridge Connecting the Power CordConnecting the Power Cord 1. InstallationDO NOT touch Installing the Print CartridgeMake sure all tape is removed CAUTION! DO NOT touch the gold contact area or pull on the cableName and Fax Number Connecting the Phone LineConnecting the Phone Line 1. InstallationSetting the Date and Time Setting the Date and TimeVolume Adjustment Setting the Reception ModeSetting the Reception Mode 1. InstallationConnecting the Machine Connecting the Machine2. Fax to E-mail IP address Connecting the MachineIf NOW CONNECTING / CHECK Checking your IP address and the connectionConnecting the Machine If the machine is unable to communicateE-mail Settings E-mail Settingsmail-E Enter a default message max. of 256 characters. When finished E-mail SettingsE-mail settings Enter your sender e-mail address max. of 128 characters. WhenStoring E-mail Addresses Storing E-mail AddressesFax2. to Fax to E-mail Transmission Fax to E-mail TransmissionNote If CHECK E-MAIL SETTING mail-EFax to E-mail Transmission SERVER ERROR Error messagesCONNECTION ERROR Fax to E-mail TransmissionNetwork Settings Network SettingsTransmittable Documents 3. Sending FaxesTransmittable Documents Loading the DocumentResolution and Contrast Resolution and ContrastFaxes Sending a Fax Normal Dialing Sending a Fax Normal DialingSending a Fax Auto Dialing Sending a Fax Auto DialingFaxes Sending a Fax Auto Dialing Editing and clearing auto-dial numbersSpeed Dialing If the number is stored in a Speed Dial number, press Using an auto-dial number to send a faxSending a Fax Auto Dialing SPEED DIAL , and enter the 2-digit Speed DialRedial Sending a Fax Auto DialingSending a fax by Direct Keypad Dialing Automatic redialingBatch Page Numbering Batch Page NumberingSending a Fax From Memory Using MANUAL Mode Using AUTO ModeUsing AUTO Mode 4. Receiving FaxesTEL/FAX Mode TEL/FAX ModeReception to Memory Enlarge/reduce Press or 5. Making CopiesSorting copies If MEMORY FULL appearsBroadcasting 6. Special FunctionsBroadcasting 6. Special FunctionsBroadcasting Broadcasting using a Group KeyENTRY MODE appears If the memory becomes fullCaller ID Requires Service OPTION SETTING appearsCaller ID list Caller ID Requires ServiceDisplay messages Deleting calls from the listBlocking voice calls Distinctive Ring Requires Service6. Special Functions Blocking Unwanted Faxes Blocking Unwanted FaxesDuplex Scanning Special6 Receiving Faxes to E-mailReceiving Faxes to E-mail FunctionsPrinting forwarded faxes Receiving Faxes to E-mailActivating and deactivating Receive Fax to E-mail Printing a reportSecure Receive Secure ReceiveDeactivating Secure Receive Secure ReceiveClearing the secure code Settings 7. Option Settings and Print SettingsOption Settings Option/PrintOption Settings TRANSACTIONSettings Option SettingsOption/Print Print Settings Print SettingsThis setting determines whether or not copies are collated sorted Print SettingsSettings To use less ink and speed up ink drying time when printing faxes8. Printing Lists 1 Press , then until LISTING MODE appearsPrinting Transaction ReportTransaction Report ListsCleaning the Machine 9. MaintenanceCleaning the Machine Improving Print Quality Improving Print QualityImproving Print Quality Wiping the print nozzles and contactsAbout the lithium battery Cleaning the cartridge holderImproving Print Quality Problems and Solutions 10. TroubleshootingProblems and Solutions Problems and Solutions 10. Trouble- shootingReception and copying problems General problems Problems and SolutionsTransmittable Documents on page Messages and Signals Messages and Signals10. Trouble- shooting is not possible, resolve the problem so that printing can Messages and Signalsto clear the message and then try again. If the error A printer error has occurred. Open the cover, make sureAudible signals Messages and Signalsbecause the machine was unable to automatically obtain Clearing Paper Jams Clearing Paper JamsOrdering Parts Ordering PartsFCC Regulatory Information Section MATERIAL SAFETY DATA SHEET 1/3S H A R P IngredientsSection 6. Accidental Release Measures MATERIAL SAFETY DATA SHEET 2/3S H A R P Section 7. Handling and StorageSection 13. Disposal Consideration MATERIAL SAFETY DATA SHEET 3/3S H A R P Section 14. Transport InformationUsing a Speed Dial number fax/e-mail Quick Reference GuideUsing a Rapid Key fax/e-mail Fax / Fax to E-mail TransmissionCómo enviar un fax por marcación normal Guía de referencia rápidaTransmisión de Fax / de Fax a correo electrónico Cómo utilizar la Tecla rápida fax/ correo electrónicoIndex Index Index Web page in machineLIMITED WARRANTY SHARP ELECTRONICS CORPORATIONSHARP ELECTRONICS CORPORATION SHARP CORPORATIONSharp Plaza, Mahwah, New Jersey