Casablanca Fan Company C10GXXM warranty Troubleshootingtips, Problem

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Troubleshootingtips

Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.

PROBLEM

pOSSIBLE REMEDIES

Fan will not start

• Check the main circuit fuses, circuit breakers, and wall switch position. Check all wire

 

connections. Make sure the power is turned off during this inspection.

 

• The 9-pin connector is not making good contact. Check the 9-pin connector in the receiver

 

mounted in the switch housing

 

• The battery is weak. Install a fresh battery.

 

• The fan receiver is defective. Replace fan receiver.

 

• Check the frequency setting: Turn the power off at the circuit breaker, only for the fan

 

that is not functioning. Check that the jumper switches match in both the receiver and

 

the transmitter.

Fan wobbles or shakes excessively

• Be sure the canopy pin is set properly into the slot on the ball.

 

• Check that the bladeholders have not been bent during installation and the blades are

 

balanced.

 

• The hanger bracket and/or ceiling outlet are attached too loosely. Make sure the hanger

 

bracket is attached tightly to the ceiling outlet box and the downrod assembly is secured

 

firmly.

 

• The downrod is attached to downrod base too loosely. Make sure all the screws are securely

 

tightened.

Fan is noisy during operation

• Check and tighten the light fixture retaining screws, glass shade screws, and/or

 

lightbulb(s).

 

• Tighten the canopy screws and mounting plate assembly. Make sure the wire nuts inside

 

the canopy and switch housing are not touching the metal parts and that they have not

 

fallen off the wire splices. Tighten as necessary.

 

• Tighten the blade holders to the flywheel (or direct drive motor) and the blades to the

 

bladeholder screws.

 

• Make sure all screws in the motor housing are snug but not overly tight.

Fan does not run on low speed

• If fan is new, it may need to be “broken in.” Run at high speed for several days.

Battery life is short

• Replace with alkaline batteries.

Light works, but fan does not work

• The fan wires are not connected properly.

Fan and light run only on full speed

• The fan receiver is defective. Replace fan receiver.

Fan is missing one speed

• The fan receiver is defective. Replace fan receiver.

Fan does not change speed, but light works

• The fan receiver is defective. Replace fan receiver.

Reverse does not work

• The fan receiver is defective. Replace fan receiver.

Fan starts working by itself

• There is frequency interference. Change frequency.

Fan operates only when transmitter is close

• Check that antenna wire is not touching metal plate.

Fan works, but light does not dim

• The fan receiver is defective. Replace fan receiver.

Fan works, but light does not work

• The fan receiver is defective. Replace fan receiver.

 

• The light socket is broken. Replace socket.

 

• A lightbulb is defective. Replace lightbulb.

 

 

 

 

 

NOTE: In compliance with US Federal Energy Regulations,

 

 

 

this ceiling fan contains a device that restricts the light fixture

 

 

 

to a maximum of 190 watts. Exceeding that limit or the marked

 

 

 

limit on this product may result in a fire hazard or improper

 

 

 

operation.

 

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Contents Safety First Mounting Recommendations Sloped Ceiling InstallationsCalculation Proceed with installation as follows Installation InstructionsCrossbar Mounting Bracket Installation Ceiling HardwareCanopy Hardware Canopy InstallationPermalock hardware Prepare for fan installation as follows Blade installationFan preparation Hanging the FAN Canopy Hatch InstallationCanopy Electrical Connections Installation Halogen bulb and glass VERSATOUCH2 Control Installation Control Bracket InstallationChangingTransmitter Frequency Setting Remote OperationTroubleshootingtips ProblemProduct Specifications C10GXXM