Billy Goat TKV650SPHFB, KV600SPFB owner manual Troubleshooting, Warranty Claim Procedure

KVSP/TKVSP Owner’s Manual

Troubleshooting

Problem	Possible Cause	Solution
Abnormal vibration.	· Loose or out of balance impeller or	· Check impeller and replace if required.
	loose engine	Check engine
Will not vacuum or has poor	· dirty debris bag. Hose kit cap missing.	· Clean debris bag. Shake bag clean or
vacuum performance	·Clogged nozzle or exhaust. Excessive	wash. Check for hose kit cap. Unclog
	quantity of debris.	nozzle or exhaust. Allow air to feed with
	· Improper nozzle height	debris
		· Adjust nozzle height so that it is closer
		to the debris
Engine will not start.	· Throttle in off position. Engine not in full	· Check stop switches, throttle, choke
	choke position. Out of gasoline. Bad or	position and gasoline. Connect spark
	old gasoline. Sparkplug wire	plug wire. Clean or replace air filter. Or
	disconnected. Dirty air cleaner	contact a qualified service person.
Engine is locked, will not pull	· Debris locked in impeller. Engine	· See page 5. Contact a engine service
over.	problem.	dealer for engine problems
Nozzle scrapes ground in		Adjust nozzle height (See Nozzle height
	Nozzle height out of adjustment	fine adjustment for hard surfaces on
lowest height setting.
		page 5
No self-propelling	· Drive bail not engaged	· Engage the drive bail.
	· Drive belt worn or broken	· Check the drive belt.
	· Drive clutch cable out of adjustment or	· Check the drive clutch cable (see page
	broken.	12).
	· Drive chain off the sprocket.	· Check the drive chain (see page 12).
Self propelled drive will not	· Improper drive clutch cable adjustment	· Check the drive clutch cable (see page
release	or cable is kinked.	13).
Noisy or broken chain	· No chain lubrication.	· Lubricate chain.
	· Chain misalignment or tension.	· Check the drive chain (see page 12).
Unit does not free-wheel	· None	· Push the unit slightly forward then the
backwards		unit will free-wheel
Too much dust coming from	· Vacuuming very dry, brittle or small	· Switch to felt bag (see page 1
bag.	debris	accessories)

When servicing engine refer to specific manufacturers engine owner's manual. Engine warranty is covered by the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available

for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the manufacturers national service organization.

To reach:

American Honda: 800-426-7701

Briggs & Stratton: 800-233-3723

WARRANTY CLAIM PROCEDURE

Should a BILLY GOAT ® machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim as follows:

•The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY GOAT Dealer.

•The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or receipt.

•The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under warranty must be tagged and retained for 90 days. The model number and serial number of the unit must be stated in the Warranty Claim.

•The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.

•The Technical Service Department at BILLY GOAT will study the claim and may request parts to be returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from whom the claim was received.

•The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is final and binding.

For online product registration go to www.billygoat.com

Part No 891058 15 Form No F030309B