Nuance comm D60707-18 manual Troubleshooting, SafeCom Go Canon device trace facility

4 Troubleshooting

4 Troubleshooting

4.1SafeCom Go Canon device trace facility

Use the Mail to SafeCom Support button on the SafeCom Go Canon Information web page (2.7.2) to collect information from the device.

The SafeCom Go Canon log facility is also useful in troubleshooting situations, but it should only be enabled upon request from SafeCom support personnel. The log facility is enabled on the SafeCom Go Canon Log web page (2.7.5).

4.2SafeCom Help Desk Assistant

We want your SafeCom solution to be one that reduces not only print costs, but is also easy to support. The most common problems reported by end-users have been compiled into an online SafeCom Help Desk Assistant available at safecom.eu/help

4.3SafeCom scan jobs not tracked

If SafeCom scan jobs are not tracked check the device’s settings on the Canon imageRunner Advance webpage. Go to the Settings\Registration page, click Management Settings and then Device Management. Find the Display Log and make sure that Display Job Log is selected.

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