Troubleshooting, Warranty Claim Procedure

AE Owner’s Manual

Troubleshooting

Problem	Possible Cause	Solution
Engine will not start.	Stop switch off (Honda only). Throttle in off	Check stop switches, throttle, choke
	position. Engine not in full choke position. O ut	position and gasoline. Connect spark
	of gasoline. Bad or old gasoline. Spark plug	plug wire. Clean or replace air cleaner.
	wire disconnected. Dirty air cleaner. Engine oil	O r contact a qualified service person.
	level too low (Honda only).	Check and fill engine oil.

Abnorm al vibration.	Dam aged or m issing tines. Loose handle	Stop work im m ediately. Replace any
	bolts. Loose engine bolts.	dam aged or m issing tines. Tighten all
		loose bolts and nuts.
Engine is m aking loud	G ear reduction oil level is low	Check and add oil according to engine
noise or squealing		owner's m anual
Engine stalls or labors	W orking on too steep of a slope. Not enough	W ork at 45 degrees to the slope m oving
when aerating	oil in the engine.	up and down instead of of across. Check
		and add engine oil.
Engine is locked, will not	Debris locked against reel, or drive pulleys.	Pull spark plug wire and rem ove debris.
pull over.	Engine problem .	Contract an engine servicing dealer for
		engine problem s.
Unit does not m ove when	Belt drive out of adjustm ent. W orn drive belt.	See m aintenance on pg. 12 of this
clutch is engaged.	Loose or dam aged chain or sprockets. Loose	m anual. Contact a qualified servicing
	or dam aged pulleys. Dam aged or broken	dealer.
	clutch cable.

When servicing the engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available for reference (See table page pg. 3). If you cannot locate a servicing dealer in your area you can contact the manufacturers national service organization.

To contact:

American Honda: 800-426-7701

Subaru America: 800-277-6246

WARRANTY CLAIM PROCEDURE

Should a BILLY GOAT ® machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim as follows:

•The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY GOAT Dealer.

•The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or receipt.

•The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under warranty must be tagged and retained for 90 days. The model number and serial number of the unit must be stated in the Warranty Claim.

•The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.

•The Technical Service Department at BILLY GOAT will study the claim and may request parts to be returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from whom the claim was received.

•The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is final and binding.

For online product registration go to www.billygoat.com

Part No 360314

Form No F031708A