Troubleshooting, Warranty Claim Procedure

HP Owner’s Manual

Troubleshooting

Problem	Possible Cause	Solution
Engine will not start.	Choke not on. Out of gasoline, bad or old gas. Spark plug wire	Move throttle to start position. Check Gasoline. Check for
	disconnected. Dirty air cleaner. Blade clutch is engaged	spark with an approved tester. Clean or replace air
		cleaner. Disengage the Blade clutch lever.

Engine will not stop	Damaged control cable. Harness Wire is disconnected or	Replace control cable. Reconnect harness wire or replace
	damaged. Damaged ignition switch.	if damaged. Replace switch.

Engine runs poorly	Spark plug wire loose. Engine RPM set too low. Carburetor out of	Sharpen or replace blade (pg 12). Check engine RPM
	adjustment. Water or dirt in fuel system. Spark plug fouled, faulty	(refer to engine manual). Adjust carburetor (refer to
	or wrong gap	engine manual). Reset gap or replace spark plug (refer to
		engine manual).

Abnormal vibration.	· Loose or out of balance blade. Bent blade. Loose engine bolts	Stop work immediately. Check blade mount and balance.
		Replace damaged or bent blade if required (pg 12). Check
		engine mount.

Uneven cut	Height adjust is not set correctly. Dull or bent blade. Tire pressure	Be sure height adjust is set the same on both sides(pg
	low on one side.	10). Sharpen or replace blade (pg 12). Adjust pressure.

Will not cut or has poor cutting performance	Dull or bent Blade. Clogged deck. Engine running at too low RPM.	Sharpen or replace blade (pg 12). Unclog deck(pg 10).
	Wet Grass. Excessively high grass.	Check engine RPM (refer to engine manual). Do not mow
		when grass is wet. Mow once at a high cuting setting then
		mow again at desired setting or make a narrower cutting
		path.

Belt slips or smokes	Belt tension too low. Belt worn or stretched. Pulleys worn or	Increase tension at idler (pg 14). Replace belt. Replace
	damaged. Control cable out of adjustment.	Pulleys. Adjust control cable

No self propelling	Not set to gear. Out of adjustment clutch cable. Broken clutch	Shift lever to desired gear. Adjust clutch cable(pg 14).
	cable. Worn or broken belt.	Replace with new cable. Replace belt (pg 13).

Self propelled drive will not release.	Clutch cable out of adjustment. Damaged drive clutch lever.	Adjust clutch cable (pg 14). Replace drive clutch lever.

Engine is locked, will not pull over.	Debris locked against blade. Damaged engine.	Remove debris (pg 10). Refer to engine owner's manual.
		Replace control cable.

When servicing engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available for reference(See table page 12). If you cannot locate a servicing dealer in your area you can contact the manufacturers national service organization.

To reach: Briggs & Stratton: 800-233-3723

WARRANTY CLAIM PROCEDURE

Should a BILLY GOAT ® machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim as follows:

•The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY GOAT Dealer.

•The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or receipt.

•The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under warranty must be tagged and retained for 90 days. The model number and serial number of the unit must be stated in the Warranty Claim.

•The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.

•The Technical Service Department at BILLY GOAT will study the claim and may request parts to be returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from whom the claim was received.

•The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is final and binding.

For online product registration go to www.billygoat.com

Part No 521302	15	Form No F101910A
	15

HP3400 specifications

The Billy Goat HP3400 is a robust, high-performance lawn care machine designed for professional landscapers and homeowners who demand the best in grass and debris removal. With its powerful engine and innovative features, this machine stands out in the market for its reliability and efficiency.

At the heart of the HP3400 is a reliable 3400 series engine, which offers a strong blend of power and fuel efficiency. This engine is specifically designed to provide optimal performance while minimizing emissions, making it an environmentally friendly choice. The HP3400 boasts an impressive cutting width of 34 inches, allowing users to cover larger areas in less time. This is particularly beneficial for commercial landscapers who need to maximize productivity.

One of the key features of the Billy Goat HP3400 is its unique hydrostatic drive system. This technology provides smooth acceleration and effortless control, allowing users to navigate through tough terrains without sacrificing comfort. The hydrostatic drive also enhances maneuverability, making it easy to tackle tight corners and various landscaping challenges.

The HP3400 is equipped with a heavy-duty debris bagging system, which efficiently collects grass clippings, leaves, and other debris. The large capacity bag minimizes the need for frequent emptying, enabling users to work longer without interruptions. Furthermore, the bagging system employs a patented high-lift design that ensures maximum airflow and superior collection performance.

For added convenience, the Billy Goat HP3400 features an adjustable handle that caters to users of different heights, promoting ergonomic operation. The easy-to-use control panel allows for quick adjustments to speed and cutting height, ensuring that the machine can adapt to a variety of mowing conditions and grass types.

The chassis of the HP3400 is constructed from durable materials that ensure longevity even in demanding conditions. It's designed to withstand the rigors of frequent use while maintaining its performance over time.

In summary, the Billy Goat HP3400 is a top-tier lawn mower that combines power, efficiency, and user-friendly features. Whether used for commercial landscaping or residential maintenance, its advanced technologies and robust construction make it a worthwhile investment for anyone looking to achieve pristine lawn care results.