Table 7-4Problems with Mac OS X (continued)

A print job was not sent to the device that you wanted.

Cause

Solution

 

 

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

 

 

The wrong device name or IP address is being used. Another device

Print a configuration page to check the device name, IP address, or

with the same or similar name, IP address, or Rendezvous or Bonjour

Rendezvous or Bonjour host name. Verify that the name, IP address,

host name might have received your print job.

or Rendezvous or Bonjour host name on the configuration page

 

matches the device name, IP address, or Rendezvous or Bonjour

 

host name in the Print Center or Printer Setup Utility.

 

 

You are unable to print from a third-party USB card.

Cause

Solution

 

 

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause

Solution

 

 

This problem is caused by either a software or a hardware component.

Software troubleshooting

Check that your Macintosh supports USB.

Verify that your Macintosh operating system is Mac OS X V10.2 or later.

Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

Check that the device is turned on.

Verify that the USB cable is connected correctly.

Check that you are using the appropriate high-speed USB cable.

Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

78 Chapter 7 Problem solving

ENWW

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HP P1000 manual Software troubleshooting, Hardware troubleshooting

P1000 specifications

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