Media problem-solving

The following problems with media cause print-quality deviations, jamming, or damage to the device.

Problem

Cause

Solution

 

 

 

Poor print quality or toner adhesion

The paper is too moist, too rough, too

Try another kind of paper, between 100

 

heavy or too smooth, or it is embossed

and 250 Sheffield, with 4% to 6%

 

or from a faulty paper lot.

moisture content.

 

 

 

Dropouts, jamming, or curl

The paper has been stored incorrectly.

Store paper flat in its moisture-proof

 

 

wrapping.

 

 

 

 

The paper has variability from one side

Turn the paper over.

 

to the other.

 

 

 

 

Excessive curl

The paper is too moist, has the wrong

Use long-grain paper.

 

grain direction, or is of short-grain

 

 

construction

 

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

Jamming, damage to device

The paper has cutouts or perforations.

Use paper that is free of cutouts or

 

 

perforations.

 

 

 

Problems with feeding

The paper has ragged edges.

Use high-quality paper that is made for

 

 

laser printers.

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

 

The paper is too moist, too rough, too

Try another kind of paper, between 100

 

heavy or too smooth, has the wrong grain

and 250 Sheffield, 4% to 6% moisture

 

direction, or is of short-grain construction

content.

 

or it is embossed or from a faulty paper

 

 

Use long-grain paper.

 

lot.

 

 

 

Print is skewed (crooked).

The media guides might be incorrectly

Remove all media from the input tray,

 

adjusted.

straighten the stack, and then load the

 

 

media in the input tray again. Adjust the

 

 

media guides to the width and length of

 

 

the media that you are using and try

 

 

printing again.

More than one sheet feeds at one time.

The device does not pull media from the media input tray.

The media tray might be overloaded.

Remove some of the media from the tray.

 

 

The media might be wrinkled, folded, or

Verify that the media is not wrinkled,

damaged.

folded, or damaged. Try printing on

 

media from a new or different package.

 

 

The device might be in manual-feed

Verify that the device is not in manual

mode.

feed mode and print your job again.

 

 

The pickup roller might be dirty or

Contact HP Customer Care. See Contact

damaged.

HP support on page 62or the support

 

flyer that came in the box.

 

 

The paper-length adjustment control in

Adjust the paper-length adjustment

main tray is set at a length that is greater

control to the correct length.

than the media size.

 

ENWW

Media problem-solving 73