Problem-solving checklist

Step 1: Is the device set up correctly?

●Is the device plugged into a power outlet that is known to work?

●Is the on/off switch in the on position?

●Is the print cartridge properly installed? See Replace the print cartridge on page 40.

●Is paper properly loaded in the input tray? See Load media on page 29.

Yes

If you answered yes to the questions above, go to Step 2: Is

 

the Ready light on? on page 60

 

 

No

If the device will not turn on, Contact HP support

 

on page 62.

 

 

Step 2: Is the Ready light on?

Verify that the Ready light (1) is illuminated on the control panel.

Yes

Go to Step 3: Can you print a configuration page?

 

on page 60

 

 

No

If the control panel lights do not look like the picture above, see

 

Status-light patterns on page 63.

 

If you are unable to resolve the problem, Contact HP support

 

on page 62.

 

 

Step 3: Can you print a configuration page?

To print a configuration page, do one of the following:

●Press the Go button when the device Ready light is on and no other jobs are printing (HP LaserJet P1500 Series only).

●Select it from the Print Information Pages drop-down on the Services tab in Printer Preferences.

60 Chapter 7 Problem solving

ENWW