HP Photosmart P1000 7 Problem solving

Manage supplies ................................................................................................................................	45
Supplies life .......................................................................................................................	45
Check and order supplies ..................................................................................................	45
Supplies storage guidelines ...............................................................................................	45
Replace and recycle supplies ............................................................................................	45
Redistribute toner ..............................................................................................................	46
HP policy on non-HP supplies ...........................................................................................	46
Reset the device for non-HP supplies ...............................................................	46
HP anti-counterfeit supplies Web site ................................................................................	46
Clean the device .................................................................................................................................	47
Clean the print-cartridge area ............................................................................................	47
Clean the device paper path ..............................................................................................	49
Change the pickup roller ....................................................................................................................	50
Clean the pickup roller ........................................................................................................................	53
Change the printer separation pad .....................................................................................................	54
EconoMode ........................................................................................................................................	57
7 Problem solving
Problem-solving checklist ...................................................................................................................	60
Step 1: Is the device set up correctly? ...............................................................................	60
Step 2: Is the Ready light on? ............................................................................................	60
Step 3: Can you print a configuration page? .....................................................................	60
Step 4: Is the print quality acceptable? ..............................................................................	61
Step 5: Is the device communicating with the computer? ..................................................	61
Step 6: Does the printed page look like you expected? .....................................................	61
Contact HP support ...........................................................................................................	62
Status-light patterns ...........................................................................................................................	63
Clearing jams .....................................................................................................................................	66
Typical media jam locations ...............................................................................................	66
Removing a jammed page .................................................................................................	66
Improve print quality ...........................................................................................................................	69
Light print or faded .............................................................................................................	69
Toner specks .....................................................................................................................	69
Dropouts ............................................................................................................................	69
Vertical lines ......................................................................................................................	70
Gray background ...............................................................................................................	70
Toner smear ......................................................................................................................	70
Loose toner ........................................................................................................................	71
Vertical repetitive defects ...................................................................................................	71
Misformed characters ........................................................................................................	71
Page skew .........................................................................................................................	72
Curl or wave .......................................................................................................................	72
Wrinkles or creases ...........................................................................................................	72

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