In the Duplex Area (Duplex Jam 2)
1Pull the duplex unit out of the printer.
2Locate the jammed paper and remove it.
3Insert the duplex unit into the slot.
4Open and close the top cover. The printer will resume printing.
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be avoided. If a paper jam occurs, follow the steps outlined in “Clearing Paper Jams” on page 7.4.
•Follow the procedures in “Loading Paper” on page 2.4. Ensure that the adjustable guides are positioned correctly.
•Do not overload the paper tray.
•Do not remove the paper from the tray while printing.
•Flex, fan, and straighten the paper before loading.
•Do not use creased, damp, or highly curled paper.
•Do not mix paper types in the tray.
•Use only recommended print materials. See “Paper Specifications” on page 10.2.
•Ensure that the recommended print side is facing down in the tray and facing up in the
Solving Print Quality Problems
Dirt inside of the printer or improper paper loading may reduce print quality. See the table below to troubleshoot problems.
Problem | Solution |
|
|
Light or faded | If a vertical white streak or faded area appears on the |
page: |
AaBbCc | • The toner supply is low. You may be able to | |
temporarily extend the toner cartridge life. See | ||
AaBbCc | “Redistributing Toner” on page 6.2. If this does not | |
AaBbCc | improve print quality, install a new toner cartridge. | |
• The paper may not meet paper specifications (for | ||
AaBbCc | ||
example, the paper is too moist or too rough). See | ||
AaBbCc | “Paper Specifications” on page 10.2. | |
| • If the entire page is light, the print resolution setting | |
| is too light or the Toner Save Mode is on. Adjust the | |
| print resolution and the Toner Save mode in the | |
| printer properties. For details, see the Software | |
| Section. |
•A combination of faded or smeared defects may indicate that the printer needs cleaning. See “Cleaning the Inside of the Printer” on page 6.5.
•The surface of LSU may be dirty. Clean the LSU. See “Cleaning the Inside of the Printer” on page 6.5.
Toner specs | • The paper may not meet specifications (for example, | |
AaBbCc | the paper is too moist or too rough). See “Paper | |
Specifications” on page 10.2. | ||
AaBbCc | • The transfer roller or paper path may be dirty. See | |
AaBbCc | “Cleaning the Inside of the Printer” on page 6.5. | |
| ||
AaBbCc |
| |
AaBbCc |
| |
Dropouts | If generally rounded, faded areas occur randomly on | |
| the page: | |
AaBbCc | • A single sheet of paper may be defective. Try | |
AaBbCc | reprinting the job. | |
• The moisture content of the paper is uneven or the | ||
AaBbCc | ||
paper has moist spots on its surface. Try a different | ||
AaBbCc | ||
brand of paper. See “Paper Specifications” on | ||
AaBbCc | page 10.2. | |
| • The paper lot is bad. The manufacturing processes | |
| can cause some areas to reject toner. Try a different | |
| kind or brand of paper. |
•The toner cartridge may be defective. See “Vertical repetitive defects” on the next page.
•If these steps do not correct the problems, contact a service representative.
