Solving Problems

7.2

Solving General Printing Problems
For problems with the operation of your printer, refer to the
table for suggested solutions.
Problem Possible Cause Solution
The printer
does not
print.
The printer is not
receiving power. Check the power cord connections.
Check the power switch and the
power source.
The printer is not
selected as the
default printer.
Select
Samsung ML-3560 Series
PCL 6
or
Samsung ML-3560
Series PS
as your default printer.
Check the printer for
the following:
• The printer cover
is not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge
is not installed.
After locating the problem, clear it.
If a printer system error occurs,
contact your service representative.
• Close the printer cover.
• Clear the paper jam. See
page 7.4.
• Load paper. See page 2.4.
• Install the toner cartridge. See
page 2.2.
The printer may be
in manual feed mode
and out of paper.
Check the display message, add
paper to the Multi-Purpose Tray, and
press the
On Line/Continue
button on the printer’s control panel.
The connection cable
between the
computer and the
printer is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection cable
between the
computer and the
printer is defective.
If possible, attach the cable to
another computer that is working
properly and try to print a
document. You can also try using a
different printer cable.
The port setting is
incorrect. Check the Windows printer setting to
make sure that the print job is sent
to the correct port. If the computer
has more than one port, make sure
that the printer is attached to the
correct one.
The printer may be
configured
incorrectly.
Check the printer properties to
ensure that all of the print settings
are correct.
The printer
does not
print.
(Continued)
The printer driver
may be incorrectly
installed.
Reinstall the printer driver; for
details, see the
Software Section
.
Try printing a test page.
The printer is
malfunctioning. Check the display message on the
control panel to determine if the
printer is indicating a system error.
Printer
selects print
materials
from the
wrong paper
source.
The paper source
selection in the
printer properties
may be incorrect.
For many software applications, the
paper source selection is found
under the
Paper
tab within the
printer properties. Select the correct
paper source. For details, see the
Software Section
.
Paper does
not feed into
the printer.
Paper has not been
loaded correctly. Remove paper from the tray and
reload it correctly.
Check that the paper size guides are
set correctly.
There is too much
paper in the paper
tray.
Remove excess paper from the tray.
The paper is too
thick. Use only paper that meets printer
specifications.
Print job is
extremely
slow.
The job may be very
complex. Reduce the complexity of the
page(s) or try adjusting the print
quality settings.
To adjust the print quality settings,
reduce the resolution. If you have
set the resolution to
1200 dpi
(
Best
), change it to
600 dpi
(
Normal
). For details, see the
Software Section
.
Change the port setting to the USB
or network port to improve print
speed.
Your printer prints A4-sized paper at
33 ppm and letter-sized paper at 34
ppm.
If using Windows 9x/
Me, the Spooling
Setting may be set
incorrectly.
From the
Start
menu, choose
Settings
and
Printers
. Right-click
the
Samsung ML-3560 Series
PCL 6
printer icon, choose
Properties
, click the
Details
tab,
and then choose the
Spool
Settings
button. Select the desired
spool setting.
The computer may
have insufficient
random-access
memory (RAM).
Install more memory in your printer.
See “Installing Memory DIMM” on
page 9.1.
Problem Possible Cause Solution