4. Troubleshooting a Novell implementation
The following tables describe some ways to troubleshoot a Novell implementation from the log messages that appear in the DocuPrint NPS log /varnog/DocuPrint.
Table 4-1. PSERVER problems
Problem | Probable Cause | Resolution | |
|
|
| |
Log message says there is a | DocuPrint is not getting SAP | If there is an external | |
problem locating a NetWare | packets for the server. | connectivity problem: | |
server. | • | There is a basic | • Check Novell file server |
| |||
|
| connectivity or routing | console screen for |
|
| problem. | messages. |
| • | The framing type has | • Check that the server is |
|
| been set incorrectly | running and connected to |
|
| during installation. | the network. |
| • The file server name has | If it is an incorrect framing type | |
|
| been set incorrectly | or server name, your Xerox |
|
| during installation. | service representative must |
|
|
| change the configuration on |
|
|
| the DocuPrint NPS Printer |
|
|
| Controller. |
|
|
| |
Log message says there is an | DocuPrint NPS is getting SAP | If there is an external | |
error in connecting to the file | packets with information about | connectivity problem: | |
server. | the server, but cannot | • Check Novell file server | |
| communicate with it. | ||
| console screen for | ||
| • | There is a basic | |
| messages. | ||
|
| connectivity or routing | • Check that the server is |
|
| problem. | |
|
| running and connected to | |
| • DocuPrint NPS has an | ||
| the network. | ||
|
| incorrect network | If it is an incorrect network |
|
| number. | |
|
| number, your Xerox service | |
|
|
| |
|
|
| representative must change |
|
|
| the configuration on the |
|
|
| DocuPrint NPS Printer |
|
|
| Controller |
|
|
| |
Log message says there is a | Password problem. | If the server is not properly | |
failure to log in. | • Server does not accept | configured, enter SET | |
| ALLOW UNENCRYPTED | ||
|
| unencrypted logins | |
|
| PASSWORDS=ON at the | |
| • DocuPrint NPS does not | ||
| server console. | ||
|
| have the correct | If DocuPrint has the wrong |
|
| password. | |
|
| password, your Xerox service | |
|
|
| |
|
|
| representative must change |
|
|
| the password. |
|
|
|
|
XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE |
