Xerox 96 NPS manual Enabling and disabling the modem for remote service

CALLING FOR SERVICE

Enabling and disabling the modem for remote service

Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a suite of tools that allow service personnel to connect with a system and evaluate its performance. The service person can troubleshoot problems remotely, transfer, apply, and remove patches remotely, and, if an on-site call is required, arrive with the solution to fix the problem.

An external modem allows your system to be accessed by remote service technicians.

You may be instructed to enable the modem so that the technician can dial into your system. Prior to enabling the modem, be sure to use the Stop All command so that printing and queueing are stopped during the remote service session.

When the remote service session is complete, disable the modem and enter the Start All command to resume printing and queueing.

Refer to the Guide to Configuring and Managing the System chapter “Using utility commands” for more information on the commands used for remote service.

If security is a concern, you can turn off the modem, or you can physically disconnect the cable from the system when it is not being used.

Caution: Depending on the commands used by the technician, the printer may start up during the remote service session. You should not attempt to operate the system or perform any tasks at the printer during the remote service session.

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