TROUBLESHOOTING A NOVELL IMPLEMENTATION
The following table describes troubleshooting RPRINTER problems.
Table 4-2. RPRINTER problems
Problem | Probable Cause | Resolution | |||
|
|
| |||
Log message says: | DocuPrint NPS is not getting | If there is an external | |||
• | "Cannot locate any | SAP packets advertising the | connectivity problem: | ||
print server. | PSERVER should work when | ||||
| Netware print server from | ||||
| • |
| it is repaired. | ||
| the net." | There is a basic | |||
| If it is an incorrect framing | ||||
• | "Requested server |
| connectivity or routing | ||
| problem. | type, your Xerox service | |||
| <name> not responding. |
| |||
| • | The incorrect framing | representative must change | ||
|
| ||||
|
| the configuration on the | |||
|
|
| type has been set. | ||
|
|
| DocuPrint NPS Printer | ||
|
| • The print server is not | |||
|
| Controller. | |||
|
|
| running. For RPRINTER, | If print server is not running, | |
|
|
| there must be a | ||
|
|
| start one. | ||
|
|
| PSERVER running on the | ||
|
|
|
| ||
|
|
| file server with the name |
| |
|
|
| specified to DocuPrint |
| |
|
|
| NPS at installation time. |
| |
|
|
|
|
| |
XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE |
