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TROUBLESHOOTING A NOVELL IMPLEMENTATION
The following table describes troubleshooting RPRINTER problems.
Table 4-2. RPRINTER problems
Problem | Probable Cause | Resolution | |||
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Log message says: | DocuPrint NPS is not getting | If there is an external | |||
• | "Cannot locate any | SAP packets advertising the | connectivity problem: | ||
print server. | PSERVER should work when | ||||
| Netware print server from | ||||
| • |
| it is repaired. | ||
| the net." | There is a basic | |||
| If it is an incorrect framing | ||||
• | "Requested server |
| connectivity or routing | ||
| problem. | type, your Xerox service | |||
| <name> not responding. |
| |||
| • | The incorrect framing | representative must change | ||
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| ||||
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| the configuration on the | |||
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| type has been set. | ||
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| DocuPrint NPS Printer | ||
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| • The print server is not | |||
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| Controller. | |||
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| running. For RPRINTER, | If print server is not running, | |
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| there must be a | ||
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| start one. | ||
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| PSERVER running on the | ||
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| file server with the name |
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| specified to DocuPrint |
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| NPS at installation time. |
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XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE |