3.Troubleshooting Xerox Client Software installation
If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following:
•
•
•
Make sure the Xerox Client print command does not clash with the local print command on the client system. To verify this, at the prompt (or on a new shell window prompt, for Sun clients), enter print. You should see the usage message for the Xerox Client print command.
If not, make sure the environment variable path includes the subdirectory /usr/xerox/nps/client/bin and /usr/bin before the subdirectory containing the local print command. Also, resolve any print command aliases that might be set in the.cshrc file.
If you see the message “Server or Directory Unreachable” after executing a print command, perform the following steps:
1.If the Printer Controller software is newly installed, verify that job processing has been started at the Printer Controller.
2.At the client, verify the host file exists and contains the Printer Controller name and TCP/IP address.
3.Verify the network connections between the Printer Controller and the client. Enter ping <Printer Controller name>; if that fails, enter ping <Printer Controller name TCP/IP address>. Verify that the TCP/IP address of the Printer Controller is the same as the one in the host file on the client.
4.Check for hardware problems.
Verify that the cconf file (/usr/xerox/nps/client/cconf) contains the default Printer Controller name that most recently performed the client installation. Try submitting requests to another Printer Controller by using the server override switch in the print command.
If you are unable to install the software, make sure the client hard disk meets the minimum requirements. Otherwise, you may run out of disk space during the installation, and you may get misleading error messages.
XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE |
