Xerox 96 NPS manual Problem Probable Cause Resolution

TROUBLESHOOTING A NOVELL IMPLEMENTATION

Table 4-1. PSERVER problems (continued)

Problem	Probable Cause	Resolution
Log message indicates failure	A PSERVER with DocuPrint’s	Stop the PSERVER instance.
to login and password settings	PSERVER name is running on
are correct.	the file server or on another
	machine (this could even be
	another DocuPrint configured
	to use the same PSERVER
	name). The file server should
	only have a PSERVER
	defined with the same name
	as the DocuPrint PSERVER,
	there should not be an
	instance of PSERVER running
	under that PSERVER
	definition.
Log message says "Error	Queue not created.	At the file server, create the
finding queue."		queue, set up the printer for
		the PSERVER and be sure it
		will service the appropriate
		queue.
Log message says "Netware	The PSERVER has not been	Define a PSERVER with the
PServer <name> not found.	defined on the file server.	correct name on the file server
		and restart the system.
Log message says that there	DocuPrint does not have	Ensure that there is a printer
was an error attaching to the	access to the queue.	defined for the PSERVER on
queue.		the file server and that the
		printer is defined to service the
		desired queue.

4-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE