NEC NDA-30103-004 Using the Wave File Recording Features, About Wave File Recording, Conventions

OpenWorX Business Attendant System User Guide Using the Wave File Recording Features

Chapter 6 Using the Wave File Recording Features

Overview

This chapter outlines the procedures used to work with recorded wave files with the Business Attendant System, including playing and recording greetings and conversations.

Chapter Topics

•About Wave File Recording

•Configuring Wave Files Settings

•Working with Greetings

•Working with Recorded Calls

•Deleting Wave Files

•Troubleshooting Wave Files

About Wave File Recording

If you have installed the NEC Dterm PC Board and its driver or an alternate device, you can use the wave file recording and playing feature the Business Attendant System provides. After the wave device has been configured, the attendant can record and play back wave files, including greetings and conversations. (See “Working with Greetings” on page 86 for more information.) If automatic call recording is enabled, the Business Attendant System automatically records calls and allows attendants to play them back. (See “Working with Recorded Calls” on page 89 for more information.)

Wave File Naming	Each wave file has a .wav extension. The Business Attendant Client uses the
Conventions	following conventions in naming the files.
	Table 6-1 Wave File Naming Conventions
	When You See	It Indicates

gThis is a greeting wave file.

iThis is an internal greeting wave file.

eThis is an external greeting wave file.

gxxxx	This is a greeting wave file for called number xxxx.
dy	This is a greeting wave file used all day.
am	This is a greeting wave file used only for mornings.
pm	This is a greeting wave file used only for afternoons.

NDA-30103 Revision 4 Page 77