Appendix A Error Messages, BASQueueDB.mdb file | NEC NDA-30103-004

Appendix A Error Messages

OpenWorX Business Attendant System User GuideError Messages

Appendix A Error Messages

The following table lists the error messages that might be encountered when using the Business Attendant System Client application, the cause, and the suggested remedy.

Table 6-6 Business Attendant Client Error Messages

Message		Cause	Action

All loops are full, please process the calls on	•	The attendant tried to answer a	Process other calls waiting
the loops.		call with calls waiting on all	on the loops first.
		loops.

BAS Server compact and repair routine has	•	A Client was logged in when	Report the error to the
ended. Continue with call processing but report		the Server was scheduled to	Administrator. The
unusual behavior to an administrator		run the compact and repair	Administrator should
immediately.		routine on the	consult log for error codes
		BASQueueDB.mdb file.	and try to reschedule the
			compact and repair routine
			to non-business hours, if
			possible, to cut down on the
			chances of a locked
			Database.

Camp request failed, please try again.	•	Call processing error.	Try again or check the
			OAI.log file on the
			OpenWorX Server for
			detailed error information.

Cannot dial an orbit number. Use the Retrieve	•	The attendant dialed an orbit	Use Park Retrieve to retrieve
Parked Call option.		number.	the parked call.

Could not change password.	•	Invalid Database Version	Note the error code and
Database error:	•	Corrupt Database	contact Support.
	•	Corrupt Database

Could not create new CallState record.	•	CallStateDB corruption	Note the error code and
Database error:	•	Invalid path	contact Support.
	•	Invalid path
	•	File locked

Could not delete CallState record.	•	CallStateDB corruption	Note the error code and
Database error:	•	Invalid path	contact Support.
	•	Invalid path
	•	File locked.

Could not initialize the database due to error:	•	Failed to initialize Database	Note the error code and
	•	Invalid Database version	contact Support.
	•	Invalid Database version
	•	Corrupt Database

Could not update CallState record.	•	CallStateDB corruption	Note the error code and
Database error:	•	Invalid path	contact Support.
	•	Invalid path
	•	File locked

NDA-30103 Revision 4

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NEC NDA-30103-004 manual Appendix A Error Messages, BASQueueDB.mdb file

Contents

NDA-30103-004 Revision November, Stock # USER GUIDENEC America, Inc OpenWorX BUSINESS ATTENDANT SYSTEM LIABILITY DISCLAIMER Page TABLE OF CONTENTS Page Chapter 5 - Working With the Directory Page Title LIST OF FIGURESPage Greeting group box LIST OF TABLES TABLES This Page Left Blank How This Guide is Organized Using This Guide What is the Business Attendant System?Chapter What is the Business Attendant System? Chapter 1 - Introduction How This Guide is OrganizedChapter 4 - Configuring the User Options Appendix A - Error Messages Document Conventions Using This Guide Keyboard Conventions Procedures Summary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Transfer to Voice Mail Screened TransferServer Port Source About the Business Attendant Client Windows Chapter 2 Getting StartedOverview About the Business Attendant Client Windows Menus Line Status WindowLine Menu Hold Call MenuAnswer Dial Cancel Change Password Options MenuWindow Menu Help Menu Figure 2-3Loop Buttons Command ButtonsLoops Figure 2-2Command Buttons Loop Queues Queues Tabmore information vacant level Source and Destination Areas Figure 2-7Status Line Number Entered FieldStatus Line Figure 2-6Number Entered Field Menus Directory WindowInternal/External Tabs Line Status Group Box Line Status IndicatorCall Forward Indicator Search Fields Speed Dial Buttons Speed Dials WindowAbout Monitoring Speed Dials Options Menu Exiting the Running the Business Attendant Client ApplicationApplication If the Server Goes Down While You Are Logging In Connecting to the Business Attendant Server If the Server Goes Down While You Are Working Setting Do-not-disturb Chapter 3 Processing CallsCanceling Transactions Releasing Calls Switching Between Source and Destination Callers About Call Processing Processing Calls Using the Directory To Make a Call from the Line Status Window To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials Making Calls To Make a Call Using the Directory Answering Calls Hold Canceling TransactionsHolding Calls Placing a Call On a blind transfer Transferring CallsMaking a Blind Transfer To Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dials a screened transfer Making a Screened To Transfer a Call to Voice Mail Making Conference Calls To Place a Conference Call Busy Line Releasing CallsCamping On To a Busy Line To Camp On a To Switch Between Source and Destination Callers Switching Between Source and Destination CallersOverriding Calls Parked Call” on page 40 for more information Parking CallsParking a Call About Orbit Numbers To Park a Call paged party Joining a Callerwith a Parked Call To Join a Parked Call Parked Call Retrieving aTo Retrieve a Parked Call Forwarding Calls Timeout Forwarding To Cancel Call To Set Do-not-disturb Setting Do-not-disturb 4.Select Don’t allow incoming calls Canceling Do-not-disturb4.Select Allow incoming calls Creating a Message Working With Messages Figure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Page Setting the Health Check Server Interval Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Configuring the Window Display Options External Number DB GeneralLine Window Employee DB Adding or Modifying a Speed Dial Number Configuring the Speed Dial Keys To Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display Options Setting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command Buttons Figure 4-8Employee DB tab Figure 4-10DID DB tab Figure 4-9External Number DB tab 6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing Passwords Page Displaying the Directory Sorting the Directory Chapter 5 Working With the DirectoryAbout the Directory Window About the Directory Window Sorting the Directory Displaying the Directory Figure 5-2Default Sort field Changing the Default Sort Order Adding an Internal Directory Entry Adding a Directory Entry Adding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory Entry Modifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory Entry Deleting an External Directory Entry Conventions Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording Wave File Naming Configuring Wave Files Settings Greetings Configuringgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Time-DependentGreetings Configuring Automatic GreetingsConfiguring Group Greetings Enabling Call Recording Configuring Automatic Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded 2.Do one of the following Recording a Greeting Working with Greetings Click the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded Calls Recorded Call Playing a26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error Messages BASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when NDA-30103Revision Error MessagesOpenWorX Business Attendant System User Guide Page