NEC NDA-30103-004 manual About Call Processing, Processing Calls Using the Directory

Processing Calls OpenWorX Business Attendant System User Guide

About Call Processing

To begin processing calls, log in to the Business Attendant Client. (See “Running the Business Attendant Client Application” on page 22 for more information.) After logging in, the Line Status window displays (Figure 3-1).

Figure 3-1 Line Status window

From the Line Status window, you can perform all call processing functions.

Additionally, you can perform selected functions from the Directory and Speed

Dials windows.

Processing Calls Using the Directory

You can use the Directory window (Figure 5-1 on page 67) to perform several call processing functions, such as dialing or transferring calls. You can open the directory when the station is in “Idle” status or while the attendant is connected to a caller. (See “Working With the Directory” on page 67 for more information.)

Use one of the following methods to open the Directory window.

•Start typing the name in the Number Entered field on the Line Status window to find the matching entries in the Directory.

Note: If no records are found, check the Search for field listed on the Directory Window to verify that the BAS is searching for either the FullName, LastName, or FirstName field. If it is not, select a different Default sort field in the Options>Preferences>Employee DB tab from the Line Status Window.

•Select Window > Directory from the Line Status window.

•Press CTRL+R.

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