Call Menu

OpenWorX Business Attendant System User Guide

Getting Started

 

 

Call Menu

Answer

Selects the next call waiting in sequence from the waiting pool (i.e., the first attendant-specific call, a priority call, or the next call in line in the global pool). You can also perform this operation with the Answer command button, by pressing ALT+A, or by pressing the space bar.

Dial

Initiates an outgoing call to the number in the Number Entered field. You can also perform this operation with the Dial command button, by pressing ALT+D, or by pressing Enter.

Hold

Places the current call on hold. This option is only enabled when the loop is in a state in which it can be placed on hold. You can also perform this operation with the Hold command button, by pressing ALT+H, or by pressing F5.

Unhold

Retrieves a call previously placed on hold. You can also perform this operation with the Unhold command button, by pressing ALT+U, or by pressing F3.

Blind Transfer

Initiates a direct transfer to the number in the Number Entered field. The Blind Transfer command connects the caller to the destination party without the attendant announcing the transfer. You can also perform this operation with the Blind Xfer command button, by pressing ALT+B, or by pressing F6.

Screened Transfer

Initiates a screened transfer to the number in the Number Entered field. The Screened Transfer command places the caller on consultation hold in the Source Caller window while the attendant connects to the destination party, announces the call, then releases the call to complete the transfer. You can also perform this operation with the Screen Xfer command button, by pressing ALT+S, or by pressing F7.

Conference

Conferences a screened transfer call. This option is only enabled when the loop is in a state in which it can be conferenced or when a conference can be completed. You can also complete this operation with the Conference command button, by pressing ALT+F, or by pressing F9.

Toggle source and destination

Switches between source and destination callers prior to completing a conference call or transfer. This option is only enabled when the current call is in the process of transferring or conferencing. You can also perform this operation with the Source/Dest command button, by pressing ALT+S, or by pressing F10.

Save Recording

Writes the selected conversation recording to a specified folder for permanent retrieval and allows the operator to add a note associated with the recorded wave file.

NDA-30103 Revision 4

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NEC NDA-30103-004 Call Menu, Answer, Dial, Hold, Unhold, Blind Transfer, Screened Transfer, Conference, Save Recording