NEC NDA-30103-004 manual If the Server Goes Down While You Are Working

Getting Started OpenWorX Business Attendant System User Guide

If the Server Goes Down While You Are Working

If the Business Attendant Client loses communication with the Business Attendant

Server, the Server Down Error message displays (Figure 2-12).

Figure 2-12 Server Down Error message

If you receive this message, do the following:

1.Click OK to close the error message window.

2.Contact the Administrator for the Business Attendant System at your site.

3.Continue to answer calls ringing on your phone manually, using the Business Attendant Directory to look up numbers and then use the transfer key on the telephone to transfer callers to their destination.

4.When the Business Attendant Server comes back up and successfully connects with the Business Attendant Client, the following message appears.

Figure 2-13 Server Connected message

5.Click OK. The Line Status window displays. Continue processing calls as usual.

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