NEC NDA-30103-004 manual Getting Started, 6Number Entered Field, 7Status Line

Getting Started OpenWorX Business Attendant System User Guide

Number Entered Field

Figure 2-6 Number Entered Field

The Number Entered field (Figure 2-6)is where you enter extension numbers or phone numbers for processing calls. If you enter a non-numeric character (except

#or *) in this field, the Directory window displays, and the directory is searched for matching characters. The directory can be configured to search based on various sort criteria. (See “Changing the Default Sort Order” on page 69 for more information.)

Status Line

Current Call Status

Timer	Number of
	Queued Calls or
	Off-line Status

Figure 2-7 Status Line

The Status Line (Figure 2-7)displays information about a loop. Moving the mouse pointer over a Loop button displays the status of that loop in the Status Line, including the caller information and a timer showing how long (in minutes and seconds) the loop has been in its current state. For example, if you move the mouse pointer over the Loop button of a loop that is on hold, the Status Line indicates who is on hold and the timer indicates how long this person has been on hold. Additionally, the number of calls waiting in the queue appears on the right side of the Status Line when the Business Attendant Server is on-line. When the Business Attendant Server is down, the number of queued calls changes to Off-line.

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