Working with Recorded Calls, CTRL+F9 | NEC NDA-30103-004 guide

OpenWorX Business Attendant System User Guide	Using the Wave File Recording Features

Working with Recorded Calls

The Business Attendant System gives attendants the capability to record and play back call conversations. If configured, the Business Attendant System will automatically record a number of calls and save them as wave files for attendants to play back. (See “Configuring Automatic Call Recording” on page 82 for more information.)

Recording a Call If the Business Attendant System is configured to automatically record the phone conversations, the specified number of calls are recorded. The files are not permanently saved to the hard drive since the files often require large amounts of disk space. Instead, the temporary files are saved to the location configured in the Business Attendant Client Options. (See “Configuring Automatic Call Recording” on page 82 for more information.)

Note: Please follow the FCC rules regarding the legality of recording telephone conversations before you start recording a phone conversation.

Use following methods to save call recordings, with a note attached.

Note: The Save Recording option is only available after hanging up with the caller you were recording.

•Click the SvRec command button in the Line Status window (Figure 3-1 on page 26).

•CTRL+F9

•Select Call > Save Recording from the Line Status window (Figure 3-1 on page 26).

The recording is saved to the location configured in the Business Attendant

Client Options dialog box.

NDA-30103 Revision 4

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NEC NDA-30103-004 manual Working with Recorded Calls, CTRL+F9

Contents

NDA-30103-004 Revision November, Stock # USER GUIDENEC America, Inc OpenWorX BUSINESS ATTENDANT SYSTEM LIABILITY DISCLAIMER Page TABLE OF CONTENTS Page Chapter 5 - Working With the Directory Page LIST OF FIGURES TitlePage Greeting group box LIST OF TABLES TABLES This Page Left Blank How This Guide is Organized Using This Guide What is the Business Attendant System?Chapter What is the Business Attendant System? Chapter 1 - Introduction How This Guide is OrganizedChapter 4 - Configuring the User Options Appendix A - Error Messages Document Conventions Using This Guide Keyboard Conventions Procedures Summary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Transfer to Voice Mail Screened TransferServer Port Source About the Business Attendant Client Windows Chapter 2 Getting StartedOverview About the Business Attendant Client Windows Line Status Window MenusLine Menu Hold Call MenuAnswer Dial Cancel Change Password Options MenuWindow Menu Help Menu Figure 2-3Loop Buttons Command ButtonsLoops Figure 2-2Command Buttons Loop Queues Tab Queuesmore information vacant level Source and Destination Areas Figure 2-7Status Line Number Entered FieldStatus Line Figure 2-6Number Entered Field Directory Window MenusInternal/External Tabs Line Status Group Box Line Status IndicatorCall Forward Indicator Search Fields Speed Dial Buttons Speed Dials WindowAbout Monitoring Speed Dials Options Menu Running the Business Attendant Client Application Exiting theApplication If the Server Goes Down While You Are Logging In Connecting to the Business Attendant Server If the Server Goes Down While You Are Working Setting Do-not-disturb Chapter 3 Processing CallsCanceling Transactions Releasing Calls Switching Between Source and Destination Callers About Call Processing Processing Calls Using the Directory To Make a Call from the Line Status Window To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials Making Calls To Make a Call Using the Directory Answering Calls Hold Canceling TransactionsHolding Calls Placing a Call On a blind transfer Transferring CallsMaking a Blind Transfer To Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dials a screened transfer Making a Screened To Transfer a Call to Voice Mail Making Conference Calls To Place a Conference Call Busy Line Releasing CallsCamping On To a Busy Line To Camp On a Switching Between Source and Destination Callers To Switch Between Source and Destination CallersOverriding Calls Parked Call” on page 40 for more information Parking CallsParking a Call About Orbit Numbers To Park a Call paged party Joining a Callerwith a Parked Call To Join a Parked Call Retrieving a Parked CallTo Retrieve a Parked Call Forwarding Calls Timeout Forwarding To Cancel Call To Set Do-not-disturb Setting Do-not-disturb Canceling Do-not-disturb 4.Select Don’t allow incoming calls4.Select Allow incoming calls Creating a Message Working With Messages Figure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Page Setting the Health Check Server Interval Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Configuring the Window Display Options External Number DB GeneralLine Window Employee DB Adding or Modifying a Speed Dial Number Configuring the Speed Dial Keys To Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display Options Setting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command Buttons Figure 4-8Employee DB tab Figure 4-10DID DB tab Figure 4-9External Number DB tab 6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing Passwords Page Displaying the Directory Sorting the Directory Chapter 5 Working With the DirectoryAbout the Directory Window About the Directory Window Sorting the Directory Displaying the Directory Figure 5-2Default Sort field Changing the Default Sort Order Adding an Internal Directory Entry Adding a Directory Entry Adding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory Entry Modifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory Entry Deleting an External Directory Entry Conventions Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording Wave File Naming Configuring Wave Files Settings Configuring Greetingsgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Automatic Greetings Configuring Time-DependentGreetingsConfiguring Group Greetings Configuring Automatic Call Recording Enabling Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded 2.Do one of the following Recording a Greeting Working with Greetings Click the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded Calls Playing a Recorded Call26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error Messages BASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when NDA-30103Revision Error MessagesOpenWorX Business Attendant System User Guide Page