NEC NDA-30103-004 manual Loops, Getting Started, 2Command Buttons, 3Loop Buttons

Getting Started OpenWorX Business Attendant System User Guide

Commands Tab The Commands tab contains the Command buttons, the Loop buttons, the Source and Destination areas, and the Number Entered field. (See “Command Buttons” on page 14 and “Loops” on page 14 for more information.)

Command Buttons

Figure 2-2 Command Buttons

Command buttons (Figure 2-2)are shortcuts to menu functions that help you process phone calls. You can access these buttons by clicking the button, or by holding down the Alt key while pressing the character underlined on the button. (For example, to access the Answer button, press the Alt key while pressing the letter A on the keyboard.) If a command is not valid for that particular call state, the command button will be unavailable. (See “Menus” on page 10 for more information.)

Attendants can select which command buttons are displayed on the Line Status window for that specified attendant login name. (See “Selecting the Displayed Command Buttons” on page 60 for more information.)

Loops

Call Status

Indicator

Figure 2-3 Loop Buttons

Loops represent calls being handled by an attendant. A loop shows the presence of an incoming call that has been answered or an outgoing call that has been placed by an attendant. When an incoming call is answered, the Business Attendant System automatically places it on the next available loop in sequential order with a green light.

The Loop buttons (Figure 2-3)allow you to work with and display information about the ten loops available for call processing. When selected, the Loop Number, Caller Number, and Call Status for that loop appear in the Status Line. Moving the mouse pointer over a loop shows the party connected or held along with the amount of time that the caller has been on that loop in the Status Line. (See “Status Line” on page 18 for more information.)

The Loop Number identifies the selected loop, ranging from 1 to 10. The Caller Number is the extension number or Route/Trunk number from which the currently connected caller originates. For incoming calls from external sources and for outgoing calls to external sources, the route and trunk number displays.

Page 14 NDA-30103 Revision 4