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NEC NDA-30103-004 manual Liability Disclaimer

Models: NDA-30103-004

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LIABILITY DISCLAIMER

NEC America, Inc. reserves the right to change the specifications,

functions, or features, at any time, without notice.

NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc.

NEAX, Dterm, and OpenWorX are registered trademarks of NEC

Corporation.

©2001 NEC America, Inc. Printed in the USA

All other brand or product names are or may be trademarks or registered trademarks of, and are used to identify products or services of, their respective owners.

MS-DOS, Microsoft, Windows, Windows NT, and Windows 2000 are registered trademarks of Microsoft Corporation. Microsoft Windows 95 and Microsoft Windows 98 are trademarks of Microsoft Corporation.

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NEC NDA-30103-004 manual Liability Disclaimer

Contents

OpenWorX BUSINESS ATTENDANT SYSTEM USER GUIDENEC America, Inc NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER TABLE OF CONTENTS PagePage Chapter 5 - Working With the Directory Page Page LIST OF FIGURESTitle Greeting group box TitlePage LIST OF TABLES TitleOpenWorX Business Attendant System User Guide This Page Left BlankTABLES PageWhat is the Business Attendant System? What is the Business Attendant System?Chapter How This Guide is Organized Using This GuideAppendix A - Error Messages How This Guide is OrganizedChapter 4 - Configuring the User Options Chapter 1 - IntroductionUsing This Guide Document ConventionsProcedures Keyboard ConventionsSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Source Screened TransferServer Port Transfer to Voice MailAbout the Business Attendant Client Windows Chapter 2 Getting StartedOverview Chapter TopicsLine Menu Line Status WindowMenus Dial Call MenuAnswer HoldCancel Help Menu Options MenuWindow Menu Change PasswordFigure 2-2Command Buttons Command ButtonsLoops Getting StartedLoop more information Queues TabQueues Source and Destination Areas vacant levelGetting Started Number Entered FieldStatus Line OpenWorX Business Attendant System User GuideInternal/External Tabs Directory WindowMenus Search Fields Line Status IndicatorCall Forward Indicator Line Status Group BoxOptions Menu Speed Dials WindowAbout Monitoring Speed Dials Speed Dial ButtonsApplication Running the Business Attendant Client ApplicationExiting the Connecting to the Business Attendant Server If the Server Goes Down While You Are Logging InIf the Server Goes Down While You Are Working Switching Between Source and Destination Callers Chapter 3 Processing CallsCanceling Transactions Releasing Calls Setting Do-not-disturbProcessing Calls Using the Directory About Call ProcessingMaking Calls To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Placing a Call On Canceling TransactionsHolding Calls HoldTransfer Transferring CallsMaking a Blind a blind transferTo Make a Blind Transfer Using the Speed Dials To Make a Blind Transfer Using the Directorya screened transfer Making a ScreenedTransfer Making Conference Calls To Transfer a Call to Voice MailTo Place a Conference Call To Camp On a Releasing CallsCamping On To a Busy Line Busy LineOverriding Calls Switching Between Source and Destination CallersTo Switch Between Source and Destination Callers About Orbit Numbers Parking CallsParking a Call Parked Call” on page 40 for more informationTo Park a Call To Join a Parked Call Joining a Callerwith a Parked Call paged partyTo Retrieve a Parked Call Retrieving aParked Call Parked Call TimeoutForwarding Calls To Cancel Call ForwardingSetting Do-not-disturb To Set Do-not-disturb4.Select Allow incoming calls Canceling Do-not-disturb4.Select Don’t allow incoming calls Working With Messages Creating a MessageFigure 3-10New Message dialog box OpenWorX Business Attendant System User GuideProcessing Calls Press CTRL+R The Directory window displays 5.Do one of the following OpenWorX Business Attendant System User Guide This Page Left BlankProcessing Calls PageConfiguring the Window Display Options Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Setting the Health Check Server IntervalEmployee DB GeneralLine Window External Number DBConfiguring the Speed Dial Keys Adding or Modifying a Speed Dial NumberTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Configuring the Window Display Options Setting the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command ButtonsConfiguring the User Options OpenWorX Business Attendant System User GuideFigure 4-8Employee DB tab Configuring the User OptionsOpenWorX Business Attendant System User Guide Figure 4-9External Number DB tab Configuring the User OptionsOpenWorX Business Attendant System User Guide Figure 4-10DID DB tab6. Click OK to save your changes 2.Do one of the following Changing Passwords Saving the Screen LayoutOpenWorX Business Attendant System User Guide Configuring the User OptionsThis Page Left Blank PageOverview Chapter 5 Working With the DirectoryAbout the Directory Window Chapter TopicsDisplaying the Directory Sorting the DirectoryOpenWorX Business Attendant System User Guide Changing the Default Sort OrderFigure 5-2Default Sort field Working With the DirectoryAdding a Directory Entry Adding an Internal Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying a Directory Entry Modifying an Internal Directory EntryModifying an External Directory Entry Deleting a Directory Entry Deleting an Internal Directory EntryDeleting an External Directory Entry Wave File Naming Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording ConventionsConfiguring Wave Files Settings greetings ConfiguringGreetings Stereo Mic/Speakers Phone Voice Channel Configuring Group Greetings Configuring Automatic GreetingsConfiguring Time-DependentGreetings 2.Select the Record phone conversation check box Configuring Automatic Call RecordingEnabling Call Recording Stereo Mic/Speakers Phone Voice Channel Configuring the Number of Calls Recorded Configuring the Notification Warning2.Do one of the following Working with Greetings Recording a GreetingClick the Play button to play the wave file All day Morning Afternoon Working with Recorded Calls CTRL+F926. The Play Back dialog box displays Figure Playing aRecorded Call Deleting Wave Files Troubleshooting Wave Files Appendix A Error Messages BASQueueDB.mdb fileBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when Page Error MessagesOpenWorX Business Attendant System User Guide NDA-30103Revision