NEC NDA-30103-004 manual Releasing Calls, Camping On To a Busy Line, To Camp On a

Processing Calls OpenWorX Business Attendant System User Guide

Releasing Calls

The Release command connects a transferred caller to his or her destination, releases the attendant workstation from the call, and clears the loop to receive new calls. This command is also used to exit a conference call, leaving the other two parties talking.

To Release a Call Use one of the following actions to release the current call from the Line Status window.

•Click the Loop button of the destination caller.

•Click the Release command button.

•Select Call > Release from the Line Status window.

•Press ALT+R to release the current call.

•Press F12 to release the current call.

The caller is connected to its destination, the attendant workstation is released from the call, and the loop button display clears, indicating that the loop is idle.

Camping On To a Busy Line

	The Camp command allows the caller to wait for connection to a destination party
	whose line is busy, while leaving the attendant free to answer the next call. The
	busy party hears a zip tone, alerting them to the presence of the waiting caller. The
	busy party can then press the Answer key on their Dterm to place their current call
	on consultation hold and answer the new call.
	Note: The destination party must be an internal station on the local PBX. You cannot
		camp on to a party across the CCIS network on a remote PBX.
To Camp On a	Use one of the following actions to camp the current caller on to a busy line after
Busy Line	attempting to call a busy line from the Line Status window.
	• Click the Camp command button.
	• Select Call > Busy camp from the Line Status window.
	•	Press ALT+P.
	•	Press F11.

You are released from the call and the loop button clears while the current caller waits for the destination party to become available. The caller will hear music or a ring-back tone, depending on the PBX firmware level at your site.

• If the caller hears music after being camped, they will be connected to the destination party when they become available.

• If the caller hears a ring-back tone after being camped, the destination party can press the Answer key on their telephone to toggle between their existing call and the new caller. In this case, no recall will occur if the busy party does not answer the new call.

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